Computer & Desktop Support Services

LSA Technology Services provides end to end desktop support for faculty, staff, researchers, graduate students, and emeriti using LSA and Research purchased devices, and limited support for personal devices.

DEVICE SELECTION (COMPUTERS, PERIPHERALS, & HARDWARE)

We provide computers and peripherals that meet our college missions and allow you to work from anywhere.

Computer Equipment Purchases
Mobile First
Standard Computing Package
Peripherals
Recommended Hardware

 

 

 

DEVICE PROCUREMENT & INVENTORY

We assist you with device procurement and inventory that aligns with U-M policy.

U-M Procurement SPG
Individual Purchase of LSA Computers

 

 

 

DAY ONE SUPPORT & ORIENTATION

We provide full service deployment and day one support.

 

 

OPERATING SYSTEMS

We provide managed Windows, Mac, and Linux Operating Systems, as routine upgrades, updates, and security patches.

U-M Information Security SPG
LSA Supported Platforms
Repurposed & Aging Computers

 

 

 

SOFTWARE

We are part of the larger U-M software IT Asset Management software consortium and contribute to the U-M Software Directory. Faculty Computer Upgrade Program

Software Services
ITAM
U-M Software Directory

 

 

 

STORAGE

U-M provides a variety of campus storage solutions. We can assist with selecting an appropriate solution based on data type and security needs.

Recommended Storage Services
Data Storage Finder
Research Data Stewardship SPG
Institutional Data Resource Management SPG
Responsible Use SPG

 

 

 

PRINTING

We provide network printers for faculty, staff, and student use, as well as 3-D printing.

Local & Network Printing
MPrint
Local (Individual) Printing
Student / Personal Printing
3D Printing

 

 

NETWORK

U-M networks are designed to handle the daily and high speed research traffic.

WiFi & Networks
Get Connected Guide
Virtual Private Network
Device Compatibility Guide

 

 

 

BACKUP

U-M offers individual device and server backup to ensure critical data is protected.

Desktop Backup with CrashPlan
MiBackup

 

 

SECURITY SUPPORT & POLICIES

U-M and LSA security experts provide device monitoring, vulnerability management, education, consulting, and incident response.

Security Services
Safe Computing
U-M Information Security SPG
U-M Responsible Use SPG
U-M Security Policies & Standards
U-M Endpoint Protection 
LSA Security Policy
Security Vulnerability Mitigation Policy

 

 

 

REPAIR

We assist you in coordinating repair for devices in partnership with the ITS Tech Repair and key vendors.

 

 

OFFBOARDING

We assist you with the offboarding process when you leave, retire, or graduate from the U-M.

Website Retention

 

 

 

DISPOSITION

We assist in the disposition of LSA computers and peripherals when they are replaced or reach end of life. 

U-M Acquisition, Use, and Disposition of Property SPG
Individual Purchase of LSA Computers

 

 

 

TECHNOLOGY SERVICES

G155 Angell Hall, 435 South State St, Ann Arbor, MI 48109–1003
734.615.0100
[email protected] 

Technology Services Contact Center Chat