Features
The LSA Technology Services Service Desk and the regional support groups provide desktop support to faculty and staff across the college.
Our services include:
Device Orientation & Onboarding
We assist faculty and staff with device requirements, selection, procurement, build, deployment, setup, and orientation activities to ensure that individuals are able to use their LSA-managed devices to teach, research, learn, and work.
Hardware & Peripheral Support, Repair, & Replacement
We troubleshoot and replace faulty or damaged computer and peripheral hardware. LSA Technology Services generally supports LSA-purchased hardware within the four-year warranty period. Best effort support will be provided for department or research purchased hardware or hardware beyond this date.
Research Instrumentation Computer & Software Support
We support researchers and the computers and software they attach to their instrumentation.
Mobile Device Support
We provide assistance with network and mail configuration on your mobile device.
Coordination of Faculty & Staff Upgrades
We coordinate computer upgrades for faculty and staff devices. Review our Faculty Upgrade Program, Staff Upgrade Program, Standard Computing Package, Computer Peripheral, Mobile First, Computer Equipment Purchases, LSA Recommended Hardware, or Repurposed & Aging Computer Policy pages for more information.
Device Access & Account Configuration
We support the configuration and troubleshooting for local (device) access and accounts.
Network Support and Configuration
We provide initial (wireless or wired) network configuration for devices, investigate connectivity issues, and partner with campus network experts when necessary.
Printer Support and Maintenance
We set up, maintain, and repair department-purchased networked printers. Our technicians will investigate desktop printer issues (such as paper jams), but consumable and coordination of replacement parts are the responsibility of the department.
Software Installation and Troubleshooting
We install and support applications that are loaded on LSA-managed Microsoft Windows (PC), MacOS (Mac), or Linux devices.
Operating System Upgrade & Software Updates
We deliver operating system upgrade and software update packages to LSA-managed devices. Devices prompt faculty and staff to run upgrades and updates, and when needed our staff remind individuals to follow up on these critical security tasks.
Security and Backup Solutions
We ensure faculty and staff computers adhere to all security requirements and we provide assistance and resources for backing up data.
Virus and Malware Removal
We assist in remediating viruses and malware incidents, sanitizing, or rebuilding hardware. We deploy standard U-M virus and malware software to our LSA-managed devices.
Property Disposition
We assist units with securely wiping devices and sending these to U-M Property Disposition.
