LSA Technology Services desktop support teams:
Our services include:
The LSA Technology Services Service Desk and the regional support groups provide desktop support to faculty and staff across the college.
Hardware and Peripheral Repair
We troubleshoot and replace faulty or damaged computer and peripheral hardware. We have technicians certified in both PC and Mac hardware work.
LSA Technology Services does not and will not offer hardware support for computers beyond 4 years after their purchase date. LSA Technology Services can only support university-purchased hardware. See our currently recommended hardware here.
Joint Classroom Support
We provide, in conjunction with Instructional Support Services, tier-2 hardware support for all LSA classrooms.
Loaner Equipment
LSA Technology Services maintains a small pool of equipment for short-term loan. The availability of equipment can vary by location and priority is given to classroom support. Loaner equipment is intended for emergency, short-term (3 day) use only. We are unable to provide long-term equipment loans.
Mobile Device Support
We provide assistance with network and mail configuration of your mobile device. We also provide a limited set of applications for mobile devices.
Network Printer Support and Maintenance
We set up, maintain, and repair department-purchased networked printers. We assist with the setup of multipurpose printers (such as those from Konica, Sharp, and Xerox, among others). Our technicians will investigate desktop printer issues (such as paper jams) but cannot replace parts or consumables for them.
Network Support and Configuration
We investigate connectivity issues and escalate when and as necessary.
Property Disposition
We assist units with securely wiping hard drives before sending deprecated equipment to Property Disposition.
Security and Backup Solutions
We collaborate with the LSA Technology Services to ensure faculty and staff computers adhere to all security requirements, and we provide assistance and resources for backing up data.
Software Installation and Troubleshooting
We configure all supported machines with a standardized LSA Technology Services desktop image. That image includes the current supported version of Microsoft Windows (PC) or MacOS (Mac) and current versions of common applications, as well as LSA Technology Services support mechanisms.
We can install both university-purchased and non-standard applications. Non-LSA standard software is not supported by LSA Technology Services but can be installed based on security and system requirement analysis. U-M software is not allowed on personal, non-university-owned machines.
Virus and Malware Removal
We can assist in removing viruses and malware, sanitizing and reimaging machines as needed.
Additional support services information:
Desktop Support services are provided to LSA-affiliated faculty and staff.
Desktop Support is available both on and off campus. Off campus support is done via remote desktop sharing and not in person.
| User Groups: | Faculty Services ; Staff Services ; Researcher Services |
|---|---|
| Categories: | Computer & Desktop Support |
| Rates & Pricing | Desktop support is a free service. Purchasing new hardware (computers and printers) outside the computer replacement programs may have a cost, and some software titles may have a cost. |
