Strategic Goals and Initiatives

Goals	Initiatives
Increase staff opportunities to support development and advancement	Complete position classification reviews, paths & market analysis Normalize supervisor & technical lead positions across organization Conduct another pilot of a personal leadership program Define internal ‘fellowship’ program
Enhance existing services and offer new services	Define service strategy & roadmaps across all services Expand ‘room’ audio-visual service Develop digital experiences and media-rich content services for digital scholarship & research Evolve research technology services to anticipate LSA needs
Provide faculty and staff easier access to service	Implement an integrated service support platform Implement chat for improved support convenience Launch improved service catalog website Expand & integrate loan services Pilot consistent and scalable relationship management capability