For any kind of COVID-related questions or help, students can email lsa-covid-help@umich.edu. This is a student-only help email specifically for LSA students.
 

Reserve a Study Space on Campus

Need Help?

Contact the BlueCorps consultants to get help with your questions.

Email: LSATechnologyServices@umich.edu

Drop-in Videoconference: Monday-Friday 10am-4pm
To join the video meeting, click this link: https://umich.zoom.us/j/94190938576
Otherwise, to join by phone, dial +1-646-876-9923 and enter the meeting ID 94190938576#

Wellness

• Wellbeing Guide A collection of many University resources
• Counseling and Psychological Services (CAPS)
• Services for Students with Disabilities during COVID-19 (SSD)
• Adjusting study habits during COVID-19

Remote Learning and Studying

Remote learning can sometimes lead to confusion or frustration. Here are some resources to guide you through remote learning and make this transition smoother:

• ITS Remote Resource Guide

Software

The University of Michigan provides access to many software titles. Below are resources available to assist you with installing the program on your personal computer or accessing software remotely.

• Install Software on a Personal Computer
  • Provided by the University for Free
    • Adobe Creative Cloud
    • Microsoft Office
    • Zoom
    • Google File Stream
  • Purchase Software for your personal computer
• Access Software Remotely:
  • Virtual Sites
  • Campus Computing offers access to hundreds of software packages
  • Additional Computers and Software resources
  • Student Technology and Services Support - LSA Technology Services BlueCorps

Netiquette

• Core Rules of Netiquette
• Student Rights and Responsibilities

Canvas

In Canvas, you have access to the course syllabus, assignments, files, discussions, and more depending on your course and instructor. All U-M students can log in to Canvas at canvas.umich.edu using your U-M uniqname and password. Students using Canvas for the first time may want to view the Canvas Overview video to get familiar with basic use.

• Getting Started
• Canvas Student Guide
• Canvas Student App
• Canvas Tips and Troubleshooting

• Kaltura
  • Submitting a Canvas Video Assignment:
    • How-to Document
    • Video Tutorial

Having account issues in Canvas or unable to find answers in the above resources? Email ITS at 4help@umich.edu or call 734.764.4357. 

Internet Access Services

• Free and Discounted Internet Access

Zoom

Zoom unifies cloud video conferencing, simple online meetings, group messaging, and provides the option for meeting recordings. 

• Getting Started with Zoom
• Installing Zoom
• Zoom for GSuite Add-on (for Google Calendar)
• Common Tasks in Zoom
• Join a Meeting
• Share Your Screen
• Share Multiple Screens
• Join a Meeting By Phone
• Participating in Breakout Rooms
• Turn on Live Transcription

Zoom isn’t working? 

When logging into Zoom, make sure to choose the SSO option for signing in and use your Umich Uniqname and Password. (More information about Zoom at U-M)

• Zoom Troubleshooting
• Try Uninstalling and Reinstalling Zoom

Having issues with Zoom or unable to find answers after searching the above resources? Contact LSA Technology Services at LSATechnologyServices@umich.edu or 734.615.0100.

Hand-written and Whiteboard-style Work

• Technology Options for Hand-written and Whiteboard-style Work
• How to Setup a DIY Document Camera and Scan Hand-written Documents

Loan Equipment Available

Check out the Loan Equipment Catalog to browse our available loan equipment.

LSA Technology Services has three equipment loan centers on the University's Central Campus where LSA instructors, faculty, staff, and students enrolled in an LSA course may check out a wide variety of audio/visual and camera/video equipment.

Locations:

• Mason Hall G340
• MLB 2001
• LSA Navigation Desk (First floor of LSA Building)

Before using this service:

• To check out equipment, you must provide:
  • A valid University of Michigan ID (LSA affiliation required for the majority of Loan Equipment)
  • The specific date and time you will return the equipment (within our maximum checkout limit)
  • The U-M building name and room number of where the equipment will be used (if you cannot provide a U-M building name and class number, you will need to provide your local address)
  • A phone number at which you can be easily reached
  • The class or event for which the equipment will be used

Need a computer loaner for a longer period of time? 

• In recognition of the technology barrier created by the pandemic and in support of a healthy, safe, and caring environment, ITS created the Sites @ Home laptop loaner program. It is available to students on the Ann Arbor campus to support your academic needs for up to two semesters.

• Have any questions regarding Sites @ Home? Email ITS at 4help@umich.edu or call 734.764.4357. 

Questions about LSA Loaner Equipment? Contact LSA Technology Services at LSATechnologyServices@umich.edu or 734.615.0100.

Printing on Campus

MPrint is U-M's printing service that allows campus community members to print from their computer or mobile device to many printers on campus.

• How to Use MPrint
• Find a Printer
• MPrint Mobile App Overview
• Get help with printers

Unable to print or can’t find the answer in the above resources? Email ITS at 4help@umich.edu or call 734.764.4357. 

DUO

U-M students are required to enroll a device in Duo two-factor when they create their U-M uniqnames and passwords. Two-factor means that when you log in, you provide two proofs of your identity.

• Self service: Update Your Duo Settings
• Get and Enroll a U-M Hardware Token or U-M YubiKey

Can’t get into your account because of Duo? ITS can provide Temporary Bypass Codes.

Still having issues with Duo or unable to find the answer in the above resources? Email ITS at 4help@umich.edu or call 734.764.4357. 

Umich Password 

Unable to log in to your Umich account? 

• Reset your Umich Password
• Self Service Password reset

Still having issues with your password or unable to find the answer in the above resources? Call ITS at 734.764.4357. 

WiFi Issues

If you’re experiencing issues with WiFi, check out the following resources:

• Improving your Home WiFi Router
• WiFi Troubleshooting
  • Improving your home WiFi network
  • Determine your WiFi signal strength 
  • Connecting to WiFi as a visitor at another university
  • Secure your home WiFi network
• Personal WiFi Routers
• Umich Network- Common Troubleshooting Tips
   

Not on campus and need to connect to the Umich network remotely?

• Connect to VPN: Getting Started

Still having issues with your network after checking these resources? Email ITS at 4help@umich.edu or call 734.764.4357.

Consultation

You can contact BlueCorps for assistance in using these tools by emailing LSATechnologyServices@umich.edu.