The content listed below provides information for connecting students with the resources and solutions available.
Frequently Asked Questions & Troubleshooting for Students
Remote Learning and Studying
Remote learning can sometimes lead to confusion or frustration. Here are some resources to guide you through remote learning and make this transition smoother:
Software
The University of Michigan provides access to many software titles. Below are resources available to assist you with installing the program on your personal computer or accessing software remotely.
Install Software on a Personal Computer
Provided by the University for Free:
Access Software Remotely:
Campus Computing offers access to hundreds of software packages
Student Technology and Services Support - LSA Technology Services BlueCorps
Need additional help with software, or unable to find answers in the above resources? Contact LSA Technology Services at LSATechnologyServices@umich.edu or 734.615.0100.
Canvas
In Canvas, you have access to the course syllabus, assignments, files, discussions, and more depending on your course and instructor. All U-M students can log in to Canvas at canvas.umich.edu using your U-M uniqname and password. Students using Canvas for the first time may want to view the Canvas Overview video to get familiar with basic use.
Kaltura
Submitting a Canvas Video Assignment:
Having account issues in Canvas or unable to find answers in the above resources? Email ITS at 4help@umich.edu or call 734.764.4357.
Zoom
Zoom unifies cloud video conferencing, simple online meetings, group messaging, and provides the option for meeting recordings.
Zoom for GSuite Add-on (for Google Calendar)
Zoom isn’t working?
When logging into Zoom, make sure to choose the SSO option for signing in and use your Umich Uniqname and Password. (More information about Zoom at U-M)
Try Uninstalling and Reinstalling Zoom
Having issues with Zoom or unable to find answers after searching the above resources? Contact LSA Technology Services at LSATechnologyServices@umich.edu or 734.615.0100.
Loan Equipment Available
Check out the Loan Equipment Catalog to browse our available loan equipment.
LSA Technology Services has three equipment loan centers on the University's Central Campus where LSA instructors, faculty, staff, and students enrolled in an LSA course may check out a wide variety of audio/visual and camera/video equipment.
Locations:
Mason Hall G340
MLB 2001
LSA Navigation Desk (First floor of LSA Building)
Before using this service:
To check out equipment, you must provide:
A valid University of Michigan ID (LSA affiliation required for the majority of Loan Equipment)
The specific date and time you will return the equipment (within our maximum checkout limit)
The U-M building name and room number of where the equipment will be used (if you cannot provide a U-M building name and class number, you will need to provide your local address)
A phone number at which you can be easily reached
The class or event for which the equipment will be used
Need a computer loaner for a longer period of time?
In recognition of the technology barrier created by the pandemic and in support of a healthy, safe, and caring environment, ITS created the Sites @ Home laptop loaner program. It is available to students on the Ann Arbor campus to support your academic needs for up to two semesters.
Have any questions regarding Sites @ Home? Email ITS at 4help@umich.edu or call 734.764.4357.
Questions about LSA Loaner Equipment? Contact LSA Technology Services at LSATechnologyServices@umich.edu or 734.615.0100.
Printing on Campus
MPrint is U-M's printing service that allows campus community members to print from their computer or mobile device to many printers on campus.
Unable to print or can’t find the answer in the above resources? Email ITS at 4help@umich.edu or call 734.764.4357.
DUO
U-M students are required to enroll a device in Duo two-factor when they create their U-M uniqnames and passwords. Two-factor means that when you log in, you provide two proofs of your identity.
Can’t get into your account because of Duo? ITS can provide Temporary Bypass Codes.
Still having issues with Duo or unable to find the answer in the above resources? Email ITS at 4help@umich.edu or call 734.764.4357.
Umich Password
Unable to log in to your Umich account?
Still having issues with your password or unable to find the answer in the above resources? Call ITS at 734.764.4357.
WiFi Issues
If you’re experiencing issues with WiFi, check out the following resources:
WiFi Troubleshooting
Device Configuration Tool: Troubleshooting Slow Network Performance
Not on campus and need to connect to the Umich network remotely?
Connect to VPN: Getting Started
Still having issues with your network after checking these resources? Email ITS at 4help@umich.edu or call 734.764.4357.
