Upcoming Changes Beginning 6/16 What You Need to Know:
Email us for support at [email protected].
The reply will look different from past ticket emails.
The email address confirmation of your request will be from U-M TeamDynamix <[email protected]>. Please read these emails.
“Request a Service” or “Support” from us on our web pages.
Use our “View My Tickets” Website to see ticket status.
Visit our Knowledge Base for self-service access to helpful knowledge articles.
This exciting update will provide LSA Faculty, Staff, and Students easier access to our services, transparency in ticket requests, and better communication between us and our customers. Each of the changes listed above is outlined with additional details below.
New Email Address:
Reducing to one centralized email not only helps you by simplifying your options but also moves tickets to the right place more efficiently. After June 16th, if you email [email protected] you will be entered into our system immediately and routed effectively. Note: The reply that you get from emailing the new email address or submitting a ticket with the new form will look different from past ticket emails and the email address confirmation of your request will be from a new email address specifically: U-M TeamDynamix <[email protected]>. Please read messages from this address as they are related to your needs. We will send a reminder on 6/15 about the new email address with a screenshot of a sample email.
Request Support via LSA Website:
Submitting a ticket form captures as much as we can about your need to help us deliver your service more quickly.
Go to our LSA Technology Services Website.
Click on “Support”.
Once you click on Support it will bring you to our new ticket submission form. This form accurately routes your tickets to the proper support group and will enter your information directly into the ticket.
If you prefer to choose a specific service you need assistance with:
Go to our LSA Technology Services Website.
Click on “Request a Service”.
Once you click on Request a Service it will bring you to our service catalog which contains icons for all of the services that we provide. Click on the service icon that you need help with and it will take you to a detailed description of that service and an option to request that service.
Visit the “View My Tickets” Website:
In an effort to have more transparent communication with our customers, our new ticketing platform will provide a way for you to be able to view your ticket’s status and what work is being done when you want to. Check the status of your tickets:
Go to our LSA Technology Services Website.
Click on “Support” or “Request a Service”.
Click on “View My Tickets” upper portion
Under the Home tab, choose “My Current Tickets”
LSA Knowledge Base:
We are happy to provide you with self-help articles to get some of your needs met quicker or outside our regular business hours.
Go to our LSA Technology Services Website
Click on “Knowledge Base”
Once you click on Knowledge Base, it will bring you to our knowledge articles where you can search for your questions.
What’s Not Changing?
LSA Technology Services’ single phone number will remain 734-615-0100
Prompt 1- Classroom and Event Space Support
Prompt 2- Computer and Technology Support
Prompt 3- Loan Equipment
Prompt 4- All other calls
General Support Hours are not changing:
Classroom and event support hours are dependent on the term or event.
Remote Support is available Monday- Friday, 8 am- 5 pm
Walk-in Support and in-person services are available as well:
