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LSA Service Status

Unscheduled Outage
Crestron Room Schedule Panels

Due to unforeseen complications with an upgrade, rooms With scheduling panels may experience the panels go “Offline” or be unable to establish a connection to the management server. We have reached out to the vendor for assistance in restoring functionality.

Start Time: Mon, 27 Mar 2023 18:00:00 EDT

While LSA Technology Services always attempt to avoid or minimize outages, the Research Computing and Infrastructure (RCI) team has three mid-semester maintenance weekends every year (typically near spring break, Art Fair, and the fall study break). RCI also reserves an 11:00 PM–1:00 AM nightly maintenance window for ad hoc maintenance with advanced warning to the affected audience.

ITS Service Status

ITS Service Status

Emergency Maintenance
Emergency Maintenance: Contact Center, Voice Services

Ann Arbor Contact Center Maintenance - Continued ; Issue Symptoms: None; This maintenance affects Cisco Finesse users on the Ann Arbor campus who are working between 6-8 PM on Thursday, March 30. During the maintenance window, Cisco Finesse users will be automatically switched to their backup hunt group while we load a software upgrade to the contact center. Existing phone calls will not be impacted. Cisco Finesse users should monitor their connection to Finesse and log back into their phone/softphone and Finesse once they are able. AFFECTED GROUPS: (reaching out individually beforehand) Building Automation Systems (763-4013) Ross Executive Learning Conference Center (764-ROSS) ISR SRO Interviewer Help Desk (800-631-2819) Merit NOC (763-3448) Facilities Service Center (647-2059) DCO (763-4000) Campus Info (4-INFO) Anticipated End Time: 03/30/2023 20:00

Start Time: Wed, 29 Mar 2023 09:18:00 EDT
Emergency Maintenance
Emergency Maintenance: Data Center Services

Microwave Tower Guyed Wires Damaged; Issue Symptoms: Degradation; 3/2/23 9:30am: The tower has been deemed safe but full repairs won't be made until seasonal weigh restrictions are lifted on Washtenaw county due to the need for a 270ft crane on-site. U-M Forestry will be on-site removing downed trees and dead wood. Fence repairs will also be scheduled. 3/1/23 2:30pm: Update from Ryan Tamblyn: The down guy has been replaced as of 2:30 pm. A full inspection will be required before anyone can climb the tower. Great Lakes Tower needs to bring out a larger crane to complete the inspection but can not do so until the frost restrictions are lifted in Washtenaw county, and we have another tree removed from the down guy on the north west enclosure. I am not aware of any groups on campus that climb the tower regularly but we may want to post a "Do Not Climb" sign at the base until it passes inspection. We will need to replace the fencing at the south east down guy enclosure and more than likely look at having some tree trimming done to avoid any future problems. I was assured that the tower is safe and will not collapse due to any natural occurrence's. I plan on following up with GLT next week to try and get an inspection scheduled. During a routine inspection of the Microwave Tower at 1655 Dean Road it was discovered that a fallen tree had broken one of the guyed wires which support the tower. At this time the tower is operational and there does not appear to any immediate risk. As a precaution, DPSS, Fire, and EHS have been notified. Great Lakes Tower is on-site to effect repairs, and a crane is being dispatched to assist. There is no current ETA on this repair, and all services supported by the tower remain operational. Anticipated End Time: 04/30/2023 11:23

Start Time: Wed, 1 Mar 2023 11:29:00 EST
Service Degradation
Service Degradation: Internet

Reported Problems Reaching UM Websites; Issue Symptoms: Intermittent issues; Users began reporting sporadic problems reaching UM websites from off-campus locations. Our upstream ISP Merit was contacted for assistance and they acknowledged similar complaints from other Merit customers. Further analysis from Merit discovered flapping in their commodity Internet connection with AT&T in Grand Rapids which momentarily failed over to their Southfield datacenter. The peering subsequently failed back to Grand Rapids a few minutes later which restored our Internet connectivity. We will update this status page once we have root cause from Merit on the AT&T outage. Anticipated End Time: 03/23/2023 13:40

Start Time: Thu, 23 Mar 2023 13:58:00 EDT

Upcoming IT Maintenance

ITS Service Status

Scheduled Maintenance
Data Center Services

Fiber Clean and SFP Replacement For One Switch Uplink Of School Of Information North Issue Symptoms: Outage Umnet is going to do fiber clean and sfp replacement for one switch uplink of School Of Information North during the maintenance, This may cause brief network outage for the network connected to the switch during the maintenance. yet the whole maintenance window is reserved. Status: Scheduled Start Time: 03/30/2023 06:00 Anticipated End Time: 03/30/2023 08:00

Start Time: Mon, 20 Mar 2023 14:03:00 EDT
Scheduled Maintenance
Learning Management

Remote Office Hours Queue (ROHQ) Issue Symptoms: Intermittent issues Scheduled Maintenance: ROHQ Application is being upgraded to Rel 1.7.0 Impact: ROHQ Users may experience Intermittent Issues accessing Service on 3/30/2023 during 7 am - 7:30 am. Status: Scheduled Start Time: 03/30/2023 07:00 Anticipated End Time: 03/30/2023 07:30

Start Time: Wed, 29 Mar 2023 13:37:00 EDT
Scheduled Maintenance
In-building Networks, Internet, Voice Services

Distribution Layer (DL) switch replacement in Ruthven and the Central Campus Classroom (CCCB) buildings. Issue Symptoms: Outage ITS Engineering and UMnet will be replacing the Distribution Layer DL switches located in the Ruthven and the Central Campus Classroom CCCB buildings A new Cisco DL switch will be installed in each building prior to the cutover date and connected to the new 100G core backbone On the day of the cutover FSU will transfer all the endpoint connections from the old DL switches to the new DL switches which have been populated with configuration information via automation The actual work is expected to take up to 8 hours with a portion of the maintenance window reserved for testing... Status: Scheduled Start Time: 04/01/2023 08:00 Anticipated End Time: 04/01/2023 16:00

Start Time: Thu, 23 Mar 2023 11:45:00 EDT
Scheduled Maintenance
Identity and Access Management Application Services

Upgrade to Active Directory Certificate Services Issue Symptoms: None On 1 April 2023, the Identity and Access Management team will perform an upgrade to Active Directory Certificate Services. During this activity, we will install servers into the UMROOT domain running Windows Server 2022 , then install the new version of Certificate Services. We will make no changes to the current Certificate Services infrastructure. The current and new Certificate Services infrastructure will operate in parallel. Please note: All certificates generated by the current Certificate Services infrastructure will remain valid. Status: Scheduled Start Time: 04/01/2023 23:00 Anticipated End Time: 04/02/2023 07:00

Start Time: Thu, 2 Mar 2023 09:44:00 EST
Scheduled Maintenance
ITS Container Service

Upgrade shared postgresql RDS instance used by ITS Container Service Issue Symptoms: Intermittent issues 3/20/2023: Modifying the expected end date to Sunday, April 2nd at 2am based on testing in non-production environment. =========== Amazon RDS postgresSQL Instance listed below will have a New Operating System update and version upgrade on Saturday, April 1st staring at 11pm. It will be upgraded from 10.21 to 14.7 version. Applications relying upon this database instance will be unable to connect to the database during this maintenance window. Symptoms will vary depending on how the web application author chose to deal with a database connection failure. containerprod-pg.aws.vdc.it.umich.edu Status: Scheduled Start Time: 04/01/2023 23:00 Anticipated End Time: 04/02/2023 02:00

Start Time: Mon, 6 Mar 2023 14:30:00 EST
Scheduled Maintenance
ITS Tech Shop

ITS Tech Shop Maintenance Issue Symptoms: None The ITS Tech Shop site will be undergoing routine maintenance. Users will be unable to access the site for some portion or all of the maintenance window timeframe. Status: Scheduled Start Time: 04/03/2023 06:00 Anticipated End Time: 04/03/2023 08:00

Start Time: Tue, 7 Feb 2023 16:16:00 EST
Scheduled Maintenance
In-building Networks, Internet, NORTH CAMPUS SERVICE BLDG #1, NORTH CAMPUS MICROWAVE TOWER Electrical Maintenance - 04/05/2023 06:00 AM - 04/05/2023 07:00 AM

NORTH CAMPUS SERVICE BLDG #1, NORTH CAMPUS MICROWAVE TOWER Electrical Maintenance - 04/05/2023 06:00 AM - 04/05/2023 07:00 AM Issue Symptoms: Outage This is notification that on Wednesday 04/05 from 6:00 am to 7:00 am NORTH CAMPUS SERVICE BLDG #1 and NORTH CAMPUS MICROWAVE TOWER will be undergoing electrical maintenance. During this time WiFi, wired network connections, network phones, printers, etc. may be unavailable. Once power is restored and we can ensure that all ITS equipment and services are back up and functioning normally, we will close this status. Status: Scheduled Start Time: 04/05/2023 06:00 Anticipated End Time: 04/05/2023 07:00

Start Time: Wed, 22 Mar 2023 08:27:00 EDT
Scheduled Maintenance
In-building Networks, Internet, Voice Services

Distribution Layer (DL) Switch Replacement at the Lay Automotive Engineering Lab Issue Symptoms: Outage ITS Engineering and UMnet will be replacing the Distribution Layer DL switch located in the Lay Automotive Engineering Lab room 2070F-2A A new Cisco DL switch will be installed prior to the cutover date and connected to the new 100G core backbone On the day of the cutover FSU will transfer all the endpoint connections from the old DL switch to the new DL switch which has been populated with configuration information via automation The actual work is expected to take up to 3 hours with a portion of the maintenance window reserved for testing... Status: Scheduled Start Time: 04/06/2023 05:08 Anticipated End Time: 04/06/2023 08:00

Start Time: Mon, 27 Mar 2023 14:43:00 EDT
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