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Help & Support

Contact the LSA IT Service Desk at That will automatically open a free-form ticket and respond back with a tracking number; please use that number in all communications on the issue. The service desk will work the issue and, if necessary, route the ticket to the appropriate service provider.

Submit a ticket using our web form.

See the status of your tickets and orders, as well as any service outages and upcoming maintenance, and access the Knowledge Base.

Contact the LSA IT Service Desk at 734.615.0100 option 2 from 8:00am–5:00pm Monday through Friday, for hardware, operating system, and application software support.

Get remote assistance from the LSA IT Service Desk. We can screen-share with your Linux, Mac OS, or Windows computer and see the same thing you see.

LSA IT has a public knowledge base with answers to frequently-asked questions and detailed instructions for performing common tasks. Please feel free to use it to help yourself if you'd like before contacting us.

Walk-in support is available from the following locations:

  • LSA IT - Angell at G155 Angell Hall, 435 S. State St. (Manager: Laura Shelp)
  • LSA IT - BSB at B180 Biological Sciences Building, 1105 North University Ave. (Manager: Stephen McClatchey)
  • LSA IT - Chemistry at A541 Chemistry Building, 930 N. University Ave. (Manager: Stephen McClatchey)
  • LSA IT - East Hall at 1069 East Hall, 530 Church St. (Manager: Laura Shelp)
  • LSA IT - Randall at 2428 Randall Labs, 450 Church St. (Manager: Laura Shelp)

Please contact Mike Douglas for any issues with walk-in support.

Computer Upgrades for Instructional Faculty

Computer Upgrades for Staff

LSA provides the resources to replace all staff computers once every four years, as well as to fund the purchase of new computers when new staff positions are created.

  • LSA covers the cost of one computer per staff member, including one monitor, one mouse, and one keyboard.
  • If work needs dictate, a laptop may be purchased. If so, LSA also covers the cost of the docking station.
  • The default option is a Windows PC. Very few exceptions will be made for purchase of Macs for staff, and only with clearly justifiable need (of which both LSA IT and departmental chief administrator must approve).
  • The cost of second monitors and all other peripherals besides what is mentioned above are the responsibility of the unit (with the exception of the Dean's Office as they are part of the same area budget).

Getting Started for Faculty, Post-Docs, and Graduate Students

We've developed a brochure for new faculty, post-docs, and graduate students to let them know what resources exist that they may find useful. Students should also visit our knowledge base for the following useful guides: