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Getting Started

Welcome to the College of Literature, Science, and the Arts! This page provides an overview to the resources and services available to you whether you're faculty, staff, or student. Use these links to get support by mailphonetrouble ticket, or walk-in, or to determine the status of any of your previously-opened trouble tickets.

The Basics

  • For complete access to our services, you will be given a computing ID called a "uniqname" and it will be:
    • Part of your email address (
    • Public information and printed on your MCard
    • Your identification for many U-M services
  • Every uniqname will have a UMICH (Kerberos) password created which:
    • Authenticates — proves you are you — when you use computing services
    • Should be kept secret to guard against unauthorized use (or misuse) of services in your name
    • Provides access to most U-M services although you may have additional passwords to access other tools such as departmental systems

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  • LSA Instructional Support Services (ISS) provides extensive instructional support activities including consultation and design for classrooms, courses, and events as well as loaner equipment, video conferencing, and more.
  • The Language Resource Center (LRC) provides support for Language and Culture courses including:
    • Consultants for course design and links to the U-M community (tutors, language bank)
    • Access to international satellite TV (IPTV) and recordings
    • Digital and physical access to audio and video material required for foreign language classes including media collections of foreign language films, documentaries, books, and foreign language magazines
    • Language learning media subscriptions (LiveMocha, Yabla)
    • Physical spaces and equipment engineered for language study
  • Academic Innovation (AI) offers:
    • Digital infrastructure at scale (large scale tech solutions)
    • Curricular innovation (from flipped classrooms to residential MOOCs to interdisciplinary programs)
    • Learning analytics (informed choices improving outcomes)
  • Center for Research on Learning and Teaching (CRLT) provides teaching orientations, grants, and more.

Research Computing

  • Specialized research consultations including:
    • Data management design planning, securing, and sharing
    • Storage, backup, security, and collaborating
    • Assistance with design, configuration, and purchases beyond basic computing; everything from computational servers to video cameras for recording subjects
    • Research programming consultation on projects and software development with tie-in to research hardware and data acquisition
  • High Performance Computing (HPC) consultations including:
    • Determining the best platform and software tools for your analysis
    • Testing your jobs on the campus-wide cluster
    • Exploring emerging technology and services
    • Requesting access to free advanced computing elsewhere
  • Geographical Information Systems (GIS) consultations including:
    • Server and software access with dedicated support
    • Development resources for map projects
    • GIS experts for your research and teaching
  • Field research equipment pool and consulations including:
    • Guidance and best practices on using IT for your field work
    • Options to evaluate before investing your own funds
  • Statistical consulting and big data support through our Advanced Research Computing (ARC) office.

Digital Presence

  • Faculty, Lab, and Research websites which are built from a choice of templates and include on-going support that are intended for:
    • Individuals (Faculty, Grad Students, and Post Docs)
    • Labs
    • Conferences
    • Research projects
  • Web Hosting Environment (WHE), intended for those who have special considerations and are willing to administer and maintain their own environment.
  • Windows Web Application Hosting (WWAH), intended for ASP.NET applications developed, maintained, and supported by MIS or individual units.

Storage and Backup

  • LSA Technology Services helps match your data storage needs with various on-campus and cloud solutions, including:

    The LSA Research Storage program provides limited MiStorage or Turbo storage space to each researcher with no cost to the individual or department. Additional storage of the same type is available for a fee.
  • Unlimited cloud desktop backup (powered by CrashPlan), is provided at no cost to LSA faculty, staff, and graduate students using University-owned computers with Linux, Mac, or Windows operating systems.
  • MiBackup provides networked backup of your data on server-class machines. Standard rates apply for LSA users.
  • Alternative backup solutions for research instrumentation or non-standard, legacy computers are available.

Hardware and Software

  • Computer hardware and software discounts are available for faculty, staff, and students.
  • We have experienced professionals to consult with regarding specific or specialized research and instructional needs before you purchase.
  • We will set up and deliver your equipment and provide ongoing support in person, by phone, and by email.
  • Our software catalog includes over 100 popular titles for no additional charge. We also offer assistance in purchasing software outside of our catalog along with facilitating installation in teaching classrooms.


  • Share and preserve your research output and data through the Deep Blue Repositories.

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We will:

  • Help you navigate the campus IT landscape.
  • Collaborate with you to design and develop IT solutions.
  • Build relationships between researchers facing similar IT issues.
  • Represent your IT interests to groups across campus.
  • Listen to your needs and provide personal, effective solutions.
  • Facilitate and align resources to complete your projects on time.

To obtain a physical or hardcopy version of this brochure, you can contact the LSA IT Service Desk via email ( or telephone (734.615.0100) or visit any of our walk-in locations.