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Receiving Test Accommodations

1. Meet with Services for Students with Disabilities (SSD)

Meet with a coordinator in Services for Students with Disabilities (SSD) to determine appropriate testing accommodations.

Services for Students with Disabilities (SSD)
G-664 Haven Hall
505 South State St.
Ann Arbor, MI 48109-1045
(734) 763-3000

2. Obtain a Verified Individualized Services & Accommodations (VISA) Letter

If appropriate, SSD representative will provide you with a Verified Individualized Services and Accommodations (VISA) letter .

3. Discuss Your VISA with Your Instructor

  • Discuss your VISA with your instructor within the first two weeks of class, or immediately upon receiving the letter.
  • Please ensure your instructor is aware of all your accommodation needs  (i.e. If a computer is needed and the specific reasons you need a computer as outlined on your VISA form).

4. Confirm Accommodation Arrangements with Instructor

Work with the Instructor to receive appropriate testing accommodations in the classroom or department.

  • To provide equity and inclusion, the default should be that test accommodations are facilitated by the instructor in the classroom or department.
  • Understand that in normal circumstances, extended-time accommodations are the responsibility of the instructor and are a low priority for the Testing Accommodation Center (TAC).

If appropriate testing accommodations cannot be facilitated by the instructor, ask that they complete a reservation request at the Testing Accommodation Center (TAC) Reservation Site.

  • Understand that a request for test accommodations may not necessarily result in a test reservation in the Testing Accommodation Center.
  • Reservations are made on a "first-come, first-served" basis, as space is limited.
  • Reservation requests by your instructor must be made no later than two weeks before a quiz or exam and no later than thirty days before a final exam. 
  • If a reservation cannot be secured, it is the instructor's responsibility to provide the accommodations.

If the test reservation request has been approved, you will receive an email from the Testing Accommodation Center.

  • The email confirmation will include location, date and time of arrival, and other important information regarding your reservation/s.
  • Please check your SPAM folder as TAC emails may not be found in your inbox.

5. Exam Conflicts

It is a student’s responsibility to ensure there are no exam conflicts and to resolve all issues with their instructors no later than two weeks before an exam.

Two conflicting exams at the TAC:.

  1. You will need to work with both of your instructors to decide if a test time can be adjusted to remove the conflict. The instructor making the change must edit the reservation no later than two weeks before the exam.
  2. If this is not resolved, the TAC will cancel the last reservation submitted causing the conflict. The cancellation will be processed two weeks before the reservation.

TAC test conflicts with outside test:

  1. Work with both instructors to see who can move their test time.
  2. If the instructor with the TAC reservation is willing to move their time, then have them edit the reservation no later than two weeks before the exam date.

TAC test conflicts with class time:

  1. You would need to work with the instructor who made the TAC reservation causing the conflict.
  2. Explain that you cannot be required to miss class time due to a TAC exam.
  3. Have your instructor edit the reservation to a time that does not conflict with your courses or other exams as long as the edit is no later than two weeks before the exam date or have the instructor schedule an appropriate arrangement outside of the TAC.


  • If neither instructor is willing to adjust their exam times, we encourage you to contact Services for Students with Disabilities (SSD) for assistance as both instructors need to be aware of their legal responsibilities.
  • The TAC cannot serve as a mediator between students and instructors, but TAC managers are happy to speak with instructors if they have questions.
  • The TAC cannot make changes to a reservation within two weeks of an exam.