Thank you to everyone for your extra hard work to make the start of the 2016 academic year successful for our users!
During fall rush this year, CET answered 35 telephone calls and 162 tickets during our extended hours. The entire LSA IT team worked together to respond to 1,983 new tickets and were able to handle even more tickets than received! We resolved 2,016 tickets during this time. These stats are very similar to what we handled during fall rush last year and are well above our typical monthly averages.
The Service Desk extended fall rush hours are complete and we are back to normal working hours.
Kudos to everyone!