Thank you to everyone for your extra hard work to make the start of the 2017 academic year successful for our users!
During fall rush this year, CET responded to 241 tickets during our extended hours which is 30% more tickets than last year. The entire LSA IT team worked together to resolve 2,226 new requests. These statistics are higher than what we handled during fall rush last year and are also well above our typical monthly averages.
The Service Desk extended fall rush hours are complete and we are back to normal working hours. We are planning to offer extended hours again at the start of the winter semester. More information will be coming soon.
Kudos to everyone!