Welcome to this month's IT updates. These updates cover news from LSA IT, as well as the broader Michigan IT community that's here to serve your IT needs. Feel free to forward to others who may be interested. Feedback and questions are always welcome.

In This Issue...


 Enriching Scholarship (until May 6th) — A wide array of sessions on a variety of topics are being held until May 6th during the 2016 Enriching Scholarship program. This week of over 120 free workshops, discussions, and seminars showcases technology in fostering engaging and effective teaching, learning, and research. More info on the event and be sure to enroll in classes today!

 Meet data set sharing and preservation mandates — Created as a strategic initiative of the Library with funding from the Provost, Deep Blue Data is a platform through which you can meet data sharing mandates and make datasets more readily available to colleagues throughout the world. This new service, now in beta, expands Deep Blue, which has preserved and provided access to the scholarly and creative work done by U-M researchers since 2006. (Contact: Jennifer Nason Davis)

 Two-Factor token replacement — If you currently enter a token code when logging into Wolverine Access or other services, it will be changing this summer with a new two-factor authentication solution from Duo Security. Look for more information in upcoming newsletters.

 Quicktime on Windows being disabled — Due to multiple severe security vulnerabilities, QuickTime for Windows is being disabled on Wednesday, May 4th, 2016 for all Windows computers in the LSA environment. Apple, the maker of this software, recommends users move to other video playback applications, as they have chosen to discontinue support for the application. Professors with media in need of conversion can contact LSA ISS Media Services at lsa-iss-media@umich.edu for assistance converting to compatible formats.

 Fall 2016 deadline to move all courses to Canvas is quickly approaching — LSA ISS can provide one-on-one support, course site consultations, migration assistance, and drop-in hours in your department. (Contact: lsa-iss-canvas@umich.edu or 734.615.0099)

 Multi-section courses using Canvas and courses with complex CTools sites — LSA ISS Learning Technology Consultants can provide course site consultations to prevent headaches and problems later on for your multi-section courses and very complex CTools course sites. (Contact: lsa-iss-canvas@umich.edu or 734.615.0099)

 Funding for assistance with Canvas migration — Hire a graduate or undergraduate student to help you move to Canvas. LSA ISS has funding for up to 100 hours of student assistance. Departments may consider pooling faculty funds to provide more hours for faculty assistance across the department. (Contact: Monika Dressler)

 Canvas Crew — ITS has students in the Canvas Crew to provide basic drop-in transition support this summer for faculty new to Canvas: Mon-Thurs 10–4 (Hatcher Library Scholarspace), and Tuesdays 10–4 (Duderstadt Center, 2nd floor). Starting May 9th, the Canvas Crew will provide one-on-one training to help faculty and GSIs move materials from CTools to Canvas and explain the basics on how Canvas grading, assignments, and announcements work. For more information please email canvascrew@umich.edu.

 Prefer group training for Canvas?Introductory and advanced Canvas workshops are offered through LSA ISS, ITS, UM Library, and the LRC. CRLT also has workshops available for faculty and graduate students. (Contact: lsa-iss-canvas@umich.edu or 734.615.0099)

 Instructor uses Canvas to develop 'gameful' approach to teaching and learning — English Language Institute Lecturer Pamela Bogart recognizes game-inspired play is not only fun, it can also be highly educational. Bogart received the LSA Instructional Support Services Faculty Project Grant to redesign ELI 510 Academic Reading and Vocabulary Acquisition into a highly engaged, student-centered learning experience. She found Canvas provides unique opportunities, including learning outcomes, rubrics, and a rich discussion platform. Read more about her experience at the U-M World Class website.

 Faculty computer upgrades — A comprehensive set of recommendations for both Windows and Macintosh platforms is now available. This is focused on the most common needs and is intended to maximize effectiveness in meeting instructional and foundational research computing needs while minimizing both purchase and on-going support cost. Questions? Please consult with your local computer support staff or LSA IT Desktop Support Manager Phil Bonam (Contact: Phil Bonam)

 Consulting available for GIS — The LSA Geographic Information System (GIS) Consulting Service provides assistance on a wide variety of topics, including map making, geospatial analysis, data management, web maps and applications, networking analysis and routing, using GIS in the field, geocoding, georeferencing, learning GIS, real-time geoevent processing, and much more. Consulting services are generally free to members of the LSA community for small projects, those typically involving ~20 hours or less of consulting services per year per individual. Appropriate larger projects, and those outside of LSA, will be subject to recharge. Beyond the free hours, the current recharge rate for the LSA IT GIS Consulting service is $26.50 per hour. (Contact: Peter Knoop)

 Social media analytics — The University Library's Data Grants program has funded access for one year to the Sysomos MAP social media analytics platform. It is a social research engine that helps you discover and track social media trends, influencers, networks of interaction, and more through visual and numerical tools. Data can also be exported for further analysis using other programs. Access to the system is managed, so if you are interested in using Sysomos MAP in your teaching or research, then please complete the Sysomos MAP Access Request Form. (Contacts: Peter Knoop, Adam Gerard)

 High Performance Computing Service — LSA IT has created a pilot programming service for High Performance Computing needs. Services include parallel programming and workflow optimization for Flux and XSEDE cluster applications. Visit the LSA Services Portal for additional details. (Contact: lsait-ars@umich.edu)

 CTools project sites migration — U-M is gradually moving content off of CTools and by Fall 2016, all course sites will be migrated to the next generation learning system, Canvas. ITS is working to create migration tools to make it easier for faculty and staff to move project sites out of CTools. At this time, there is no date for when all CTools Project Sites will need to be moved to alternative tools. You do not need to move project site content at this time. The university will continue to support CTools for project sites until a date is set. There are several alternatives to CTools project sites that are available today to migrate at your own pace. Visit the new project website for the latest updates.

 Campus WiFi Update — Full Building upgrades have been completed in the following LSA buildings: USB, MLB, Angell/Mason/Haven/Tisch Halls, Tappan Hall, CC Little, 202 Thayer, LSA Building, and Chemistry Building. Construction is underway at Lorch Hall, and Infrastructure design is being completed for Weiser Hall (formerly Dennison). Site Surveys are currently scheduled for Lane Hall, West Hall, Randall Labs, and East Hall. For more information on the Campuswide WiFi Upgrade Project. (Contact: Marissa Green)

 New and updated software available — Since the previous update, UmichITAM has released the following upgrades to the software catalog: Lasergene 12.3.2 (Mac only), Materials Studio 2016, OriginPro 2016, Prism 7, SAS 9.4 TS1M3* (Linux is Limited), & Stata/SE Renewal License Codes. The following contracts have been renewed: Canopy Support, Bomgar, Materials Studio & Stata/SE. Complete list of all titles. (Contact: UmichITAM-Help@umich.edu)

 Annual hard drive secure shredding program, coming next month — This program provides for the secure, certified destruction of hard drive that are no longer needed. More details next month. (Contact: Lisa Callihan)

 LSA IT Service Desk Scorecard — Monthly support ticket statistics are included below. (Contact: Lisa Callihan)

LSA IT Support Requests February 2016 March 2016 April 2016
Total Ticket Volume 1,834 1,981 1,314
Total Tickets Resolved 1,722 1,658 1,323
Tier 1 Resolution Rate 47% 56% 55%
Key Performance Indicators
Average ticket resolution time 17 hours 14 hours 16 hours
Tickets responded to within 4 hours 90% 92% 93%
Calls answered within 30 seconds 98% 100% 100%
Overall Customer Satisfaction 96% 97% 99%