Welcome to this month's IT updates. These updates cover news from LSA IT, as well as the broader Michigan IT community that's here to serve your IT needs. Feel free to forward to others who may be interested. Feedback and questions are always welcome.

In This Issue...


 Open registration for MICDE symposium — Registration is now open for the Michigan Institute for Computational Discovery & Engineering (MICDE) 2016 Symposium, scheduled for April 7th, 2016 in the Rackham Building. The event will feature an outstanding group of speakers and a poster competition for graduate students to showcase the quality of U-M students' research. Winning posters will be awarded $500 for first place, and $250 for second place. More information about the poster competition. Registration and post submission for the Symposium are now available.

 Enriching Scholarship registration is open — Are you looking for seminars on getting started with Amazon Web Services? Or maybe learning how to use Scrivener? A wide array of classes with a huge variety of topics will be held May 2nd to 6th at Enriching Scholarship. This week of over 120 free workshops, discussions, and seminars showcases technology in fostering engaging and effective teaching, learning, and research. More info on the event and be sure to enroll in classes today!

 Faculty computer upgrades — A comprehensive set of recommendations for both Windows and Macintosh platforms is now available. This is focused on the most common needs and is intended to maximize effectiveness in meeting instructional and foundational research computing needs while minimizing both purchase and on-going support cost. Questions? Please consult with your local computer support staff or LSA IT Desktop Support Manager Phil Bonam. (Contact: pbonam@umich.edu)

 Consulting available for GIS — The LSA Geographic Information System (GIS) Consulting Service provides assistance on a wide variety of topics, including map making, geospatial analysis, data management, web maps and applications, networking analysis and routing, using GIS in the field, geocoding, georeferencing, learning GIS, real-time geoevent processing, and much more. Consulting services are generally free to members of the LSA community for small projects, those typically involving ~20 hours or less of consulting services per year per individual. Appropriate larger projects, and those outside of LSA, will be subject to recharge. Beyond the free hours, the current recharge rate for the LSA IT GIS Consulting service is $26.50 per hour. (Contact: Peter Knoop)

 Social media analytics — The University Library's Data Grants program has funded access for one year to the Sysomos MAP social media analytics platform. It is a social research engine that helps you discover and track social media trends, influencers, networks of interaction, and more through visual and numerical tools. Data can also be exported for further analysis using other programs. Access to the system is managed, so if you are interested in using Sysomos MAP in your teaching or research, then please complete the Sysomos MAP Access Request Form. (Contacts: Peter Knoop, Adam Gerard)

 Stata license renewals — If you are a Stata user, you may have started receiving expiration notifications as the license expires May 4th. Stata licenses are currently in the renewal process, and once we have received the new licenses we will send out instructions on how to update your copy of Stata. Please send any further questions or requests directly to lsait@umich.edu.

 LSA funding to engage students and upgrade undergraduate courses — Are you eager to have students work in new ways, collaborate on team-based learning projects, put ideas into action with digital resources, or engage with outside communities, international experts, or students with different perspectives? Do you want to incorporate digital research projects or student multimedia projects into your courses, but worry about access to personal technologies (go-pros, tablets, laptops, audio recorders, cameras)? No matter what size project or idea, funds are available for LSA faculty with varying levels of technical expertise to implement new pedagogies and technologies to enhance undergraduate courses. (Contact: lsa-iss-ltc@umich.edu)

 High Performance Computing (HPC) service — LSA IT has created a pilot programming service for High Performance Computing needs. Services include parallel programming and workflow optimization for Flux and XSEDE cluster applications. Visit the LSA Services Portal for additional details. (Contact: lsait-ars@umich.edu)

 Flux for undergraduates — Flux is the shared computing cluster available across campus. Student groups and individuals with faculty sponsors can now access unused computing cycles on Flux for free. The goal is to provide undergraduates with experience in high performance computing. Complete the request form if you are interested. (Contact: arc-contact@umich.edu)

 Plan for the Canvas switch in Fall16: LSA ISS can help! — LSA ISS Learning Technology Consultants can provide one-on-one support, course site consultations, and migration assistance. Faculty and Staff who prefer to work independently may also share information, ask questions, and receive updates/announcements about tips, issues, and events at ITS Canvas at Michigan. Self-enroll in this ITS Canvas site. (Contact: lsa-iss-canvas@umich.edu or 734.615.0099)

 Canvas workshopsIntroductory and advanced Canvas workshops are offered through LSA ISS, U-M Library, and the LRC. CRLT also has workshops available for faculty and graduate students. (Contact: lsa-iss-canvas@umich.edu or 734.615.0099)

 Funding for assistance with Canvas migration — Hire a grad student or undergraduate to help you move to Canvas. LSA ISS has funding for up to 100 hours of student assistance. Departments may consider pooling faculty funds to provide more hours for faculty assistance across the department. (Contact: Monika Dressler)

 Videoconferencing — You deserve a better quality experience than Skype! Whether you want to bring in a guest speaker for a class, hold a meeting, participate in a distant dissertation defense, hold a series of job talks via videoconferencing, or host a large-scale interactive event streaming to thousands of viewers, LSA ISS Videoconferencing staff can assist you with Blue Jeans videoconferencing and Blue Jeans Primetime. For more details see ISS Videoconferencing. (Contact: lsa-iss-videoconference@umich.edu)

 CTools project sites migration — U-M is gradually moving content off of CTools and by Fall 2016, all course sites will be migrated to the next generation learning system, Canvas. Work is now in progress to migrate all project sites away from CTools. At this time, there is no date for when all CTools Project Sites will need to be moved to alternative tools. You do not need to move project site content at this time. The university will continue to support CTools for project sites until a date is set. There are several alternatives to CTools project sites that are available today to migrate at your own pace. Visit the new project website for the latest updates.

 Campus WiFi update — Full Building upgrades are completed in Undergraduate Science Building, Modern Language Building Angell Hall Auditoriums, Mason Hall, Angell-Tisch, Haven Hall, Tappan Hall, Pharmacy Building, CC Little, 202 Thayer, Literature, Science and Arts Building, and Chemistry & Dow Willard H. Laboratory. Infrastructure design is in process at Lorch Hall. Site Surveys are being scheduled for Lane Hall and East Hall. For more information on the Campuswide WiFi Upgrade Project. (Contact: Marissa Green)

 New and updated software available — Since the previous update, UmichITAM has released the following upgrades to the software catalog: ArcGIS 10.4, ConceptDraw Office 3, Dragon Dictate 5*, LISREL 9.2*, & STELLA 10.1.2*. The following contracts have been renewed: Intel Parallel Studio XE Composer (C++ & Fortran for Linux) (fka Intel Composer XE) Renewal & Increase, Mathcad, NAG, OriginPro, & PaperCut NG" Renewal & Increase. Complete list of all titles. (Contact: UmichITAM-Help@umich.edu)

 LSA IT Service Desk Scorecard — Monthly support ticket statistics are included below. (Contact: Lisa Callihan)

LSA IT Support Requests January 2016 February 2016 March 2016
Total Ticket Volume 2,056 1,834 1,981
Total Tickets Resolved 1,803 1,722 1,658
Tier 1 Resolution Rate 40% 47% 56%
Key Performance Indicators
Average ticket resolution time 16 hours 17 hours 14 hours
Tickets responded to within 4 hours 85% 90% 92%
Calls answered within 30 seconds 99% 98% 100%
Overall Customer Satisfaction 99% 96% 97%