These updates cover news from LSA IT, as well as the broader Michigan IT community that's here to serve your IT needs. Feel free to forward to others who may be interested. Feedback and questions are always welcome.

Faculty Advisory Annual IT Survey — Thank you to the over 230 LSA faculty, staff, and graduate students who have already completed our brief annual survey. If you have not yet completed it, please take 5 minutes now to complete the survey. It is used to shape IT service priorities for the coming year. Changes resulting from prior year surveys include the introduction of personal and lab website services, helping to prioritize needed wireless network upgrades, strengthening of research programming support services, enabling more timely IT response, and more.

CTools Project Sites migration — U-M is gradually moving content off of CTools and by Fall 2016, all course sites will be migrated to the next generation learning system, Canvas. Work is now in progress to migrate all project sites away from CTools. At this time, there is no date for when all CTools Project Sites will need to be moved to alternative tools. You do not need to move project site content at this time. The university will continue to support CTools for project sites until a date is set. However, there are several alternatives to CTools project sites that are available today so that users can migrate at their own pace. Please visit the new project website for the latest updates on the Project Sites timeline!

Round 2 for MIDAS data science project funding — The Michigan Institute for Data Science has announced the second round of competition for MIDAS Challenge Thrust awards, to stimulate research in two of four key areas. Requests for Proposals are available for up to two awards of $1.25 million each in Data Science for Health Science and Social Science.

Seeking Administrative Assistant — We are currently seeking an administrative assistant senior/intermediate to work closely with senior IT leaders to anticipate, coordinate, and implement a wide variety of administrative activities. Deadline to apply is March 11.

Faculty Computer Upgrade — A comprehensive set of recommendations for both Windows and Macintosh platforms is now available. This focused on the most common needs and is intended to maximize effectiveness in meeting instructional and foundational research computing needs while minimizing both purchase and on-going support cost. Questions? Please consult with your local computer support staff or LSA IT Desktop Support Manager Phil Bonam. (Contact:

LSA Funding to Engage Students and Upgrade Undergraduate Courses — Are you eager to have students work in new ways, collaborate on team-based learning projects, put ideas into action with digital resources, or engage with outside communities, international experts, or students with different perspectives? Do you want to incorporate digital research projects or student multimedia projects into your courses, but worry about access to personal technologies (go-pros, tablets, laptops, audio recorders, cameras)? No matter what size project or idea, funds are available for LSA faculty with varying levels of technical expertise to implement new pedagogies and technologies to enhance undergraduate courses. LSA ISS learning technology staff are available to discuss grant proposals and project ideas:

Geographic Information System Workshops — Workshops will be held between Monday, March 14th and Friday, April 1st. LSA and the Clark Library will offer nearly two dozen workshops on a wide variety of GIS topics, including introduction to GIS, story maps, collecting data in the field, imagery, LiDAR, photogrammetry, crisis mapping, free and open source GIS tools, themed explorations of spatial analysis, enterprise GIS, and much more. Wondering which workshops are right for you? Explore the offerings and consider attending the kick-off session, "Intro to GIS Workshops," to learn more about what each workshop covers and the intended audience. More info. (Contact: Peter Knoop)

High Performance Computing Service — LSA IT has created a pilot programming service for High Performance Computing needs. Services include parallel programming and workflow optimization for Flux and XSEDE cluster applications. Visit the LSA Services Portal for additional details. (Contact:

Flux for Undergraduates — Flux is the shared computing cluster available across campus. Student groups and individuals with faculty sponsors can now access unused computing cycles on Flux for free. The goal is to provide undergraduates with experience in high performance computing. Complete the request form if you are interested. (Contact:

Plan for the Canvas Switch in Fall16: LSA ISS can help! — LSA ISS can provide one-on-one support, course site consultations, migration assistance, drop-in hours in your department. (Contact: or 734.615.0099)

Canvas WorkshopsIntroductory and advanced Canvas workshops are offered through LSA ISS, U-M Library, and the LRC. CRLT also has workshops available for faculty and graduate students. (Contact: or 734.615.0099).

Funding for assistance with Canvas Migration — Hire a graduate or undergraduate student to help you move to Canvas. LSA ISS has funding for up to 100 hours of student assistance. Departments may consider pooling faculty funds to provide more hours for faculty assistance across the department. (Contact: Monika Dressler)

Videoconferencing — You deserve a better quality experience than Skype! Whether you want to bring in a guest speaker for a class, hold a meeting, participate in a distant dissertation defense, hold a series of job talks via videoconferencing, or host a large-scale interactive event streaming to thousands of viewers, LSA ISS Videoconferencing staff can assist you with Blue Jeans videoconferencing and Blue Jeans Primetime. For more details see ISS Videoconferencing. (Contact:

Campus WiFi Update — Completed buildings now include Angell, Mason, Tisch, Haven, Undergraduate Science Building, 202 South Thayer, Tappan, and Chemistry. Full building upgrades are underway in CC Little, Literature Science and the Arts and in MLB. Site survey and Network design are in process at Lorch Hall. We are happy to announce completion of a new website for the Campus WiFi Upgrade Project that features a list of buildings currently undergoing upgrades, project status, recently completed buildings, project contact information, and a communication toolkit. (Contact: Marissa Green)

LSA IT Service Desk Scorecard — Monthly support ticket statistics are included below. (Contact: Lisa Callihan)

LSA IT Support Requests December 2015 January 2016 February 2016
Total Ticket Volume 1,453 2,056 1,834
Total Tickets Resolved 1,346 1,803 1,722
Tier 1 Resolution Rate 45% 40% 47%
Key Performance Indicators
Average ticket resolution time 16 hours 16 hours 17 hours
Tickets responded to within 4 hours 90% 85% 90%
Calls answered within 30 seconds 99% 99% 98%
Overall Customer Satisfaction 100% 99% 96%