Welcome to this month's IT updates. We're trying a new look, which will also enable us new ways to enhance these updates in the future. Please let us know if you have any feedback. Feel free to forward to others who may be interested.

In This Issue...


 OS X v10.11 El Capitan and Izzy Macs — Apple recently released OS X v10.11 El Capitan. Please consult with the LSA IT Service Desk if you are considering this update. We are in the process of validating compatibility with the U-M computing environment and making updates where needed. More information will be announced as it becomes available. (Contact: lsait-service-desk@umich.edu)

 2nd Annual Michigan IT Symposium — Thank you to everyone for all of their hardwork in making this year's Symposium an overwhelming success. A broad range of Posters, Panels and breakout sessions are available for viewing.

 MIDAS data science funding — The Michigan Institute for Data Science (MIDAS) has announced the first competition for MIDAS Challenge Thrust awards, intended to stimulate research in key areas identified at the recent MIDAS inaugural symposium. Requests for Proposals are available for awards in Learning Analytics and Data Science for Transportation. Up to two projects will be funded at a level of approximately $1.25 million each in both of these Challenge Thrust areas.

 WiFi Calling roll out — Cellular carriers have started to enable WiFi calling on select devices which routes calls and text messages over WiFi instead of using cellular data. Once devices are configured, they will automatically use WiFi calling where there is limited or no cellular signal. All major carriers have committed to implement a similar service by the end of the year. Learn about WiFi calling on Campus and to see which carriers, models, and software are required.

 New Turbo Research Storage — Advanced Research Computing-Technology Services now offers a high-speed data storage service for researchers called Turbo, capable of moving data at speeds of up to 40 gigabits per second. Use of Turbo is limited to research data; the service is designed for easy connection with the Flux HPC cluster and for data sharing among research groups. LSA's 2TB storage at no cost to the user and $30/year for each subsequent TB cost-share can be applied to Turbo. Turbo can be ordered through the ITS LSA Research Storage portal. (Contact: lsait-service-desk@umich.edu or 734.936.3279)

 Planning to try Canvas for the Winter Semester? Help is available! — LSA ISS Learning Technology Consultants are available to help LSA faculty through the transition: one-on-one support, course site consultations, migration assistance. (To request assistance from an ISS consultant: lsa-iss-canvas@umich.edu or 734.615.0099). Faculty and Staff who prefer to work independently may also share information, ask questions, and receive updates/announcements about tips, issues, and events at the ITS Canvas at Michigan site. In order to view any of this site content, you must self-enroll in this ITS Canvas site.

 Campus Workshops for Winter CanvasIntroductory and advanced Canvas workshops are offered through LSA ISS, U-M Library, and the LRC. CRLT also has workshops available for faculty and graduate students. (Contact: lsa-iss-canvas@umich.edu or 734.615.0099).

 Funding for assistance with Canvas Migration — LSA ISS has funding available to hire a grad student or undergraduate to work with a faculty member on Canvas sites. Departments may consider pooling faculty funds to provide more hours for faculty assistance across the department. (Contact: Monika Dressler)

 Offering a new course in Fall 2016? Adding a Team Based Learning component to a Fall16 course, or trying a new teaching technology? — LSA ISS staff can assist with getting the course in the right type of classroom and most appropriate technology for your pedagogical requirements. (Contact: Monika Dressler)

 Need scientific computer programming help or assistance? — LSA IT's Advocacy and Research Support (ARS) group can assist you with programming projects big and small. We specialize in a wide range of tasks including data analysis, experimental control, and instrument automation. Our language expertise is largely in MATLAB, LabVIEW, and C/C++ but we can provide help for a variety of others. Visit the LSA Services Portal for additional details. (Contact: lsait-ars@umich.edu)

 Blue Jeans workshops set at the MLB Media Center — LSA ISS is offering Staff, faculty, and students a 75-minute workshop covering uses, features, meeting creation, and management of Blue Jeans virtual rooms. Twelve different dates have been set so be sure to pick your time and register by visiting Teaching and Technology Collaborative (TTC). (Contact: lsa-iss-reservations@umich.edu)

 Campus WiFi update — Full Building upgrades are underway in Tappan Hall, the Undergraduate Science Building and Chemistry & Dow Willard Laboratory. Completed buildings now includes the Angell Hall Auditoriums, Mason hall, Angell-Tisch and Haven Halls. Site Survey and Network Design are scheduled/or in process at CC Little and Pharmacy, while the Modern Language Building has the Infrastructure Design underway. For more information on the Campuswide WiFi Upgrade Project (Contact: Marissa Green)

 New and updated software available — Since the previous update, UmichITAM has released the following upgrades to the software catalog: Intel Parallel Studio XE Composer (C++ & Fortran) 2016 (fka Intel Composer XE). The following contracts have been renewed: EndNote Maintenance Renewal and Dragon* Maintenance Renewal & License Increase. Complete list of all titles. (Contact: UmichITAM-Help@umich.edu)

 LSA IT Service Desk scorecard — Monthly support ticket statistics are included below. (Contact: Lisa Callihan)

LSA IT Support Requests September 2015 October 2015 November 2015
Total Ticket Volume 2,527 1,848 1,616
Total Tickets Resolved 2,204 1,659 1,425
Tier 1 Resolution Rate 51% 50% 50%
Key Performance Indicators
Average ticket resolution time 23 hours 19 hours 16 hours
Tickets responded to within 4 hours 92% 88% 89%
Calls answered within 30 seconds 96% 99% 99%
Overall Customer Satisfaction 98% 99% 95%