Happy October! These updates cover news from LSA IT, as well as the broader Michigan IT community that's here to serve your IT needs. Feel free to forward to others who may be interested. Feedback and questions are always welcome.

October is Cyber Security Month — Large research universities like U-M are significant targets for cybercrime. We create and store huge amounts of valuable data and intellectual property, much of it of a sensitive nature. U-M's Safe Computing site offers several ways to stay secure.

Using Stats to help your research? — The Center for Statistical Consultation and Research (CSCAR) provides free consulting in data analysis and statistical methods to all U-M researchers. CSCAR is able to assist with the design, analysis, interpretation, and communication of research studies involving data individually or through workshops. Upcoming workshop offerings include Statistics Review, SAS, SPSS, Stata, SEM and Analysis with R. More information on the CSCAR web page.

Looking for Canvas updates? Have something to share? — The Canvas at Michigan course will serve as a communication channel for Faculty and Staff using Canvas to share information and to ask questions and share and receive updates/announcements about tips, issues, and events. In order to view any of this site content, you must self-enroll in this course.

Canvas migration funding for faculty — Funding is available for LSA faculty interested moving their course sites from CTools to Canvas. LSA will provide funds for a graduate or undergraduate student to work with a faculty member on their migration. (Contact: Monika Dressler)

Hoping to use Canvas for Winter Semester? — For those interested in moving courses to Canvas for Winter Semester, LSA ISS is providing one-on-one support and offering introductory and advanced Canvas workshops. Additional Canvas Workshops from ISS, Library, and the LRC are available here. (Contact: lsa-iss-LTC@umich.edu or 734.615.0099)

New Lecture Capture system in LSA — Over the summer, Instructional Support Services (ISS) replaced the aging and unsupported BlueReview system. The new `LSA Lecture Capture' system utilizes the technology developed by the College of Engineering and is managed by ISS. The system supports the option of having a video camera recording along with the usual recording of the projected image and audio. This option is currently available in about half of the lecture capture-enabled rooms. (Contact: ISS Reservations or 734.615.0100).

LSA IT infrastructure maintenance Saturday, October 24 8am–3pm. LSA IT's standard fall infrastructure maintenance is a few weeks away. During this time, most LSA-provided services will be intermittently unavailable while we perform work necessary to keep our systems functioning well. This includes: software updates, migrations, and other hardware maintenance. Specific services impacted are CMS/Vignette, SharePoint, file services (S and H drives, group and lab spaces), LSA Sites, LSA Web Apps, and infrastructure services related to Windows (WLMS) and Linux (Satellite Server). (Contact: lsait-service-desk@umich.edu or 734.936.3279)

Michigan Mobile App Notifications — By request of the Newnan Advising Center, students can now opt-in to receive push notifications within the Michigan Mobile App. The app already helps you do everything from look up a bus route, find an available computer lab, to see what's on the menu at your favorite dining hall. In the first week, 746 students opted in and started to receive notifications such as the deadline to Drop/Add & Pass/Fail. Be sure to download the App on your smartphone/tablet and then allow `Push Notifications' so you too can receive regular alerts for critical academic deadlines!

New Turbo Research Storage — Advanced Research Computing — Technology Services now offers a high-speed data storage service for researchers called Turbo, capable of moving data at speeds of up to 40 gigabits per second. Use of Turbo is limited to research data; the service is designed for easy connection with the Flux HPC cluster and for collaborative data sharing among research groups. LSA's subsidies of 2TB storage with no cost to the user and $30/year for each subsequent TB can be applied to Turbo. Turbo can be ordered through the ITS LSA Research Storage portal. (Contact: lsait-service-desk@umich.edu or 734.936.3279)

BlueCorps service for core computing skills assistance and training — Need help with some of the more basic computing skills, like getting connected to the wireless network, using Google Apps, MBox online storage, figuring out a Microsoft Word issue, installing software or safe computing practices? Do you have a computer question that you've always wanted to ask someone, but are too embarrassed to ask? BlueCorps provides computer use assistance to LSA faculty, staff and students. (Contact: BlueCorps@umich.edu or 734.763.2985).

Service Desk Fall rush hours a success! — To help with the fall rush, the LSA IT Service Desk offered extended hours in September. The service was well received and helped customers with hundreds of extra requests. It also enabled faster response times for requests made during business hours. (Contact: Lisa Callihan)

iClicker student response systems — ISS Learning Technology Consultants are available to help faculty and GSI's get started and ask effective engaging questions with iClicker. Drop-in assistance is available in MLB 2014 during regular business hours, or view video tutorials of iClicker with CTools and Canvas. (Contact: lsa-iss-ltc@umich.edu or 734.615.0099).

Blue Jeans workshops set at the MLB Media Center — Staff, faculty, and students are welcome to attend a 75-minute workshop covering uses, features, meeting creation, and management of Blue Jeans virtual rooms. Twelve different dates have been set so be sure to pick your time and register by visiting Teaching and Technology Collaborative (TTC). (Contact: lsa-iss-reservations@umich.edu)

Funding to "Tech" your course! — Want to explore new ways of enriching your classroom teaching using everything from 3D printing to field work/data collection on iPads; from daily videoconferencing with a foreign University to revising the pedagogy of the lab/discussion sections to create more interactive, team-based learning? Funds are available for faculty with varying levels of technical expertise to implement new technologies to enhance undergraduate courses. Funds may be used for student assistants, programmers, resources, and other project support. (Contact: Monika Dressler)

New and updated software available — Since the previous update, UmichITAM has released the following upgrades to the software catalog: KaleidaGraph 4.5, SAS 9.4 TS1M2* (Linux is Limited), SPSS 23*. The following contracts have been renewed: Intel Composer for Mac Renewal. Complete list of all titles. (Contact: UmichITAM-Help@umich.edu)

Upgrades to Campus WiFi — Work continues on WiFi upgrades to buildings across campus. As school resumed in September, upgrades were completed at Angell Auditorium, priority classrooms in Chemistry, Angell Hall, Tisch Hall, Mason Hall, and Tappan Hall. Full building upgrades continue in Angell Hall, Tisch Hall, Mason Hall, Haven Hall, and Tappan Hall. A Site survey was completed in the Undergraduate Science Building and a full building upgrade will begin soon. You can visit the project site to learn about the most recent progress on WiFi upgrades across the Ann Arbor campus. (Contact: Marissa Green)

LSA IT Service Desk Scorecard — September monthly support ticket statistics are included below. (Contact: Lisa Callihan)

LSA IT Support Requests July 2015 August 2015 September 2015
Total Ticket Volume 1,895 2,064 2,527
Total Tickets Resolved 1,769 1,859 2,204
Tier 1 Resolution Rate 45% 48% 51%
Key Performance Indicators
Average ticket resolution time 25 hours 23.5 hours 23 hours
Tickets responded to within 4 hours 90% 90% 92%
Calls answered within 30 seconds 97% 97% 96%
Overall Customer Satisfaction 98% 98% 98%