Happy July! We hope you and yours have a wonderful 4th of July weekend. These updates cover news from LSA IT, as well as the broader Michigan IT community that's here to serve you and your IT needs. Feel free to forward to others who may be interested. Feedback and questions are always welcome.

Canvas migration funding for faculty — LSA ISS has funding for LSA faculty interested moving their course sites from CTools to Canvas. LSA ISS will provide funds for a graduate student or undergraduate student to work with a faculty member on their migration. (Contact: Monika Dressler)

LSA IT infrastructure maintenance Saturday, July 11 8am–3pm — LSA IT's standard summer infrastructure maintenance is less than two weeks away. During this time, most LSA-provided services will be intermittently unavailable while we perform work necessary to keep our systems functioning well. This includes: software updates, migrations, and other hardware maintenance. Specific services impacted are CMS/Vignette, SharePoint, file services (S and H drives, group and lab spaces), LSA Sites, LSA Web Apps, and infrastructure services related to Windows (WLMS) and Linux (Satellite Server). If you have questions about this upcoming maintenance, contact the LSA IT Service Desk at 734.936.3279. (Contact: Marissa Green)

LSA IT SharePoint system upgrade — LSA IT will be upgrading SharePoint during the summer infrastructure maintenance weekend. The upgrade will start Friday, July 10 at 6pm and continue through Sunday, July 12. During this time, SharePoint will be intermittently unavailable as we migrate the data to new systems and run verification checks. If you have any questions about the upcoming maintenance, contact the LSA IT Service Desk at 734.936.3279. (Contact: Marissa Green)

Unlimited M+Box storage — M+Box now offers unlimited storage for both personal and shared Box accounts! (Contact: 4HELP@umich.edu)

Helpful MATLAB resources — Working with MATLAB? Here is a list of free MATLAB learning resources. In addition, Coursera is again offering the Introduction to Programming with MATLAB MOOC, beginning July 1. No previous programming experience is necessary. This is a free online course, offered by Vanderbilt University. (Contact: Eric Pinaud)

Interested in GraphPad Prism software? — LSA IT is currently gauging interest in GraphPad Prism software. We are collecting potential use cases and device count information to help inform license/price negotiations with the vendor. If you would like to use this software, please complete this survey. Thank you for your help. (Contact: Dan St. Pierre)

Intel parallel programming training July 21–22 — Intel is offering an updated series of software developer trainings in parallel programming. This series provides the foundation needed for modernizing code to extract more of the parallel compute performance potential found in both Intel Xeon processors and Intel Xeon Phi coprocessors. Two courses are offered on-campus July 21 and 22 in Room 1180 Duderstadt. Please visit this web site for more information and to register. Registration is required. (Contact: Brock Palen)

How to use MCommunity's Away message — Vacation coming up? Enjoy! Using your MCommunity profile to set your email "Away" message is a great way to let your colleagues know you're away. Once you set this up, an email will be automatically created and sent to anyone that emails you. The system will only send this message to the same recipient once every three days, so your contacts don't get bombarded with "out of office" replies. Follow this link for full instructions. (Contact: 4HELP@umich.edu)

Flux Summer outage — Flux, Flux Hadoop, and related storage systems (/home, /home2, /scratch, and HDFS) will be unavailable starting at 7am. Friday, July 31, returning to service on Friday, August 7. Status updates will be posted on the ARC-TS Twitter feed (https://twitter.com/arcts_um). (Contact: Matthew Britt)

ITS Announces new storage service: MiStorage — ITS has transformed its Mainstream and Value Storage solutions into the new MiStorage service. This new service combines and streamlines ITS' previous data storage options. Please refer to the Michigan IT Services Portal and the MiStorage FAQ for pricing and additional information. (Contact: 4HELP@umich.edu)

Annual hard drive shredding results — This year's shredding program is at an end. The final tally was 1,298 hard drives and 898 tapes (tape backups) destroyed. Thank you to everyone who contributed to ensuring the University's data remains secure, with special thanks to Lisa Callihan, Gregory Allen and Josh Simon of LSA IT for their help in organizing and coordinating this effort. (Contact: David Sweetman)

Beware phishing scams circulating at U-M — Multiple email phishing attacks are currently circulating at U-M. Please take the time to review the IIA Alert: Beware of phishing scams circulating at U-M. (Contact: 4HELP@umich.edu)

Google to shut down OAuthConfig July 6 — As announced, on July 6, Google will shut down the OAuthConfig class completely. This means that if you have scripts that still use OAuthConfig to connect to APIs, you must update your code to use the OAuth1 for Apps Script library before this date. Please see Deprecation Reminder: Migrate all Scripts away from OAuth Configuration for details. (Contact: 4HELP@umich.edu)

New Google Drive UI becomes permanent — The new Google Drive UI is now the default experience for all users. On July 7, the ability to revert to the old UI is being removed. Please note: the new Drive UI does not work with older, unsupported browsers. See Supported Browsers for more information. To avoid any issues, users should upgrade their browsers immediately. For more information, see An Update on the new Google Drive UI. (Contact: 4HELP@umich.edu)

New and updated software available — Since the previous update, UmichITAM has released the following upgrades to the software catalog: Maple 2015, Mathematica 10.1.0, and Stat/Transfer 13. Details were posted to SharePoint for the new Google Earth Pro free single-user license. The following were renewed: Camtasia Maintenance, IMSL & PV-WAVE Annual License, NAG Annual License, and Toast Maintenance. Please save the date for the next quarterly community meeting that will be held on July 28 at 10am in 2001 LSA. Complete list of all titles. (Contact: Crystal Borgman)

Box Sync 3 end of life — As previously announced, Box ended Sync 3 service on June 30, 2015 as part of its year-long transition to Box Sync 4. Sync 3 will no longer work as of this date. Users who have not yet done so should upgrade to Box Sync 4 immediately. To upgrade from Sync 3 to Sync 4 follow these upgrade instructions and read the Box Sync 4 Upgrade FAQ for more details. (Contact: 4HELP@umich.edu)

LSA IT Service Desk Scorecard — Monthly ticket statistics are included below. Customer survey responses included the following feedback, "Simply the best!" (Contact: Lisa Callihan)

LSA IT Support Requests April 2015 May 2015 June 2015
Total Ticket Volume 1,933 1,904 1,782
Total Tickets Resolved 1,885 1,675 1,623
Tier 1 Resolution Rate 41% 48% 43%
Average Time to Resolution by Priority
Moderate 16 hours 16 hours 4 hours
Low 25 hours 24 hours 22 hours
Key Performance Indicators
Tickets responded to within 4 hours 90% 92% 93%
Calls answered within 30 seconds 98% 97% 97%
Overall Customer Satisfaction 99% 100% 97%