Below is this month's status report for significant projects which LSA IT is leading, as well as broader Michigan IT initiatives that may be of interest to you. Feel free to forward to others who may be interested. Feedback and questions are always welcome.

U-M Social Login Service coming soon — The ITS Identity and Access Management (IAM) team is currently reviewing vendor proposals for a planned social login service this fiscal year. The service, designed to expand the authentication and authorization offerings available to U-M service providers, will allow a person to log in using an existing social media account - such as a Facebook or Twitter account. If you have a use case for social login, or for more information, please contact the IAM Shibboleth team. (Contact:

Upcoming Blue Jeans videoconferencing workshops from ISS — The Instructional Support Services (ISS) Videoconferencing Group is offering Blue Jeans and videoconferencing introductory workshops at the ISS Media Center located on the second floor of the Modern Languages Building (MLB) through mid December. Classes are open to staff, faculty, and grad students and provide a hands-on introduction to the use of the Blue Jeans videoconferencing cloud service as well as exposure to some of the many possible applications of this exciting new tool. Check the schedule of events for session times and to register. (Contact:

Todd Austin joins Blue Jeans Customer Advisory Board — ISS Videoconferencing Lead Todd Austin has been named to the newly-established Customer Advisory Board at U-M's videoconferencing cloud service provider, Blue Jeans Network. The board, which met in early October, provides a direct conduit to upcoming technologies from BJN, as well as a channel for feedback to BJN on new features and products we would like to see. BJN is eager for our input, so please contact Todd if you have any thoughts or ideas in this area. (Contact: Todd Austin)

Unlimited storage now available in DriveAs announced previously, unlimited storage is now rolling out to UMICH users for Drive, Mail, and Google+ photos. To see if your account has been upgraded, go into Drive and check the storage usage indicator in the lower left corner of the screen. When the upgrade has happened, it will show just the storage amount used rather than the amount followed by a percentage of 30GB as it did previously. (Contact:

Michigan IT Symposium, November 25, 8am-4pm — Remember, the first ever Michigan IT Symposium is scheduled for Tuesday, November 25 at the North Campus Research Complex (NCRC). This event will include presentations by Provost Martha Pollack, CIO Laura Patterson, and over 100 IT professionals from across campus. Registration is now closed, but you may add yourself to the wait list. We hope you registered early and plan to join us for this opportunity to learn and build greater connection with colleagues across the Michigan IT community. (Contact: Michigan IT Steering Group)

MToken RSA software recently upgraded — The RSA software behind MTokens was upgraded Saturday, November 8. All current MTokens continue to work. However, people who have entered security questions and answers will need to enter new ones. Please see the updated user documentation for additional details, or contact the ITS Service Center. (Contact:

OS X v10.10 Yosemite and Izzy Macs — LSA IT is expanding its recommendation to not upgrade to 10.10 Yosemite to all Mac users. A number of issues (including a significant WiFi issue) remain outstanding. If you have any questions, please contact the LSA IT Service Desk. (Contact:

Free AWS Computing for ResearchersAdvanced Research Computing (ARC) has been awarded a limited number of Amazon Web Services (AWS) credits as part of an AWS in Education Research grant. The credits will be granted to U-M research projects in blocks of $500, based on short proposals submitted by faculty members. For more details, and to apply for credits, visit the AWS Credit Application Form web page. The approvals will be done on a rolling basis until the funds are gone. (Contact: Charles Antonelli or Todd Raeker)

GIS Day is coming to U-M November 19GIS Day is an international event that salutes geospatial technology and its power to transform and better our lives. U-M is participating in GIS Day for the first time through a variety of activities, including presentations, a student poster competition with prizes, and an OpenStreetMap mapping party. These events are open to the entire campus community, as well as the general public, and will be held in the Clark Library unless otherwise noted. LSA IT is a co-sponsor of this event. More information can be found on the event website. (Contact: Peter Knoop)

New and updated software available — Since last month's update, UmichITAM has integrated the MATLAB R2014b release into the software catalog. The maintenance contract for additional MATLAB toolboxes was also renewed. Additionally, ATLAS.ti was newly released for Mac and is available from the UmichITAM catalog. Microsoft Office 365 is now available for students, with faculty and staff availability expected early November. Complete list of all titles. (Contact: Crystal Borgman)

U-M Collaboration Forum November 19, 1-3pm — Join members of the M+Google and M+Box teams and some of the leading voices of technology on campus for this live discussion forum on collaboration at U-M. All U-M students, faculty, and staff are welcome to attend. Watch the live event. View the agenda. (Contact:

New from M+Google — Google Forms recently received more improvements and enhancements. Google has introduced the option to manage versions of non-Google file formats in the new Google Drive. All Google Forms created prior to February, 2013 will soon be auto-upgraded to the new Google Forms. U-M users will soon be able to edit images directly in Google Slides. Google Hangouts will soon feature an improvement that allows easier guest access to hangouts video calls. And a new polling feature has been added to Google+. (Contact:

Upcoming auto-migration to new Google Sheets — In several weeks, Google will begin auto-migrating spreadsheets created prior to December 2013 to the new Google Sheets. Users of these older sheets will see a notification before the migration process begins. No action is required as a result of the auto-migration and no data should be affected. However, in a few cases, the result of some formulas and other features may be slightly different in the new Google Sheets. See the article "What's different in the new Sheets?" for detailed information. (Contact:

M+Box — Check out the October M+Box Monthly Updates. Plus, Box has announced that the ability to “favorite” folders and files in the Box web application will soon be available. (Contact:

IT service request satisfaction ratings — Below is a summary of customer service interactions for LSA IT. Overall customer satisfaction remains positive. With the end of fall rush, wait times have been reduced. We continue to emphasize timeliness of service and technician skill sets as areas of focus. (Contact: David Sweetman)

Measure Jul 14 Aug 14 Sep 14 Oct 14
Total support requests across all LSA IT 2,309 2,736 3,045 2,660
Satisfaction that the reported issue was resolved 100.0% 97.3% 100.0% 100.0%
Overall Customer Satisfaction 95.8% 98.9% 99.0% 99.0%
Calls to LSA Service Center 500 598 711 623
Calls answered within 30 seconds 97.8% 82.8% 80.0% 90.1%