Welcome to the start of a new academic year! Below is this month's status report for significant projects which LSA IT is leading, as well as broader Michigan IT initiatives that may be of interest to you. Feel free to forward to others who may be interested. Feedback and questions are always welcome.
LSA IT Extended Hours During Fall Rush — In order to provide more timely support during the busyness of the next month, hours of support provided by the LSA IT Service Desk will be extended. Phone (734.936.3279) and email (email@example.com) support will now be provided 8:00am to 9:00pm Monday through Thursday, 8:00am to 5:00pm on Fridays, and email only support will be provided Sundays 6:00pm to 9:00pm. We will be piloting these expanded service hours Monday, August 25 through Friday, September 26 (closed for Labor Day, September 1). Based on level of usage during this pilot, on-going hours of operation of the Service Desk may be adjusted. While the Service Desk can assist with many different types of computer issues, some issues may need to wait until the next business day depending on nature of expertise required to resolve. Thank you for your patience during this pilot as we explore ways to better serve you. (Contact: David Sweetman)
Flux summer maintenance and upgrades August 23-29 — the Flux HPC cluster will be out of service starting at 6:00pm Saturday, August 23rd, returning to service by end of the day Friday, August 29th. Compute jobs with walltimes that would extend into the maintenance window will be held and will run after Flux returns to service. All Flux allocations will be extended by the number of days the maintenance takes. (Contact: firstname.lastname@example.org)
New LSA IT Customer Experience Manager — We are excited to announce that Lisa Callihan will be joining LSA IT at the beginning of September as our new Customer Experience Manager. While Lisa is new to LSA, she has been with UM for nearly a decade. She has in-depth experience leading helpdesks and other support services to consistently deliver awesome IT user experience. Please join us in welcoming Lisa to LSA. (Contact: Lisa Callihan)
2014-15 LSA IT Council Members announced — The LSA IT Council is a subset of LSA key administrators, who provide advice, guidance, and perspective regarding the services provided by LSA IT. Membership in this group was recently finalized for the coming year. Key Ad members are Jen Barnett, Chris Gale, Jeff Craft, Talisha Reviere-Winston, Dawn Viau, and Diane Wyatt. (Contact: David Sweetman)
Trending Tools: Book writing — Writing a book? Scrivener is a great tool for gathering and organizing your segments of work. For more information, check out our 10 Easy Steps Guide to Scrivener. (Contact: Nancy Herlocher)
UM3D Lab Open House September 12, 12-6pm — The UM3D Lab Open House will feature demonstrations of Virtual Reality, Rapid Prototyping, Motion Capture, 3D Scanning, and more. This event will take place on Friday, September 12, from noon to 6:00pm in the first floor collaboration area of the Duderstadt Center. (Contact: email@example.com)
Innovate Brew: More than great coffee — Faculty, do you have 30 minutes once a month to talk research with U-M colleagues? The University of Michigan Office of Research and Innovate Blue have launched the Innovate Brew program, an opportunity designed to help you generate new research agendas and partners by fostering informal encounters with faculty members outside of your field. Sign up to meet once per month for 30 minutes with colleagues you've never met before, grab a coffee or drink, and see what ideas percolate! (Contact: InnovateBrew@umich.edu)
Classroom now available to all Google Apps for Education users — Classroom, a new tool designed to let faculty create and organize assignments, provide feedback, and communicate with students, is now available. Watch this video for a quick overview. Visit classroom.google.com to sign up. To learn more, refer to the Classroom Help Center and Classroom Product Forum. (Contact: 4HELP@umich.edu)
New from M+Google — A number of important features have been added (or soon will be added) to M+Google: A new Gmail setup gadget for new users, an updated and enhanced iOS app, users can now sort and use filter views in Google Sheets without edit access, enhanced Suggested Edits functionality between Microsoft Word and Google Docs is now available, an updated Google Drive viewer has been released, non-Latin character support for M+Google Mail and Calendar is coming soon, and additional cell borders options are now included in Google Docs. (Contact: 4HELP@umich.edu)
New and updated software available — Since last month's update, we’ve released the following upgrades to titles in the UmichITAM software catalog: Inspiration 9.2.2, PGI CDK 2014 v.14.7, SAS 9.4 TS1M1, Dragon Dictate 4, and Autodesk Education Master Suite 2015. Maintenance contracts were renewed for PyMOL and PCTeX. New authorization codes are available for SPSS and Amos. Additionally, Adobe Connect is a new offering in the software catalog. Complete list of all titles. (Contact: Crystal Borgman)
Working around M+Google Mail’s 25 MB limit — What do you do when you want to share or send a file larger than 25 MB? Use Google Drive, M+Box, or AFS/IFS - MFile. See the Storage Solutions Summary Chart for the pros and cons of each of these options, as well as more information on other available storage solutions. (Contact: 4HELP@umich.edu)
IT service request satisfaction ratings — This section is taking a hiatus this month and will be back next month.