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FAQ

BlueCorps FAQs

What are your walk-in hours?

BlueCorps walk-in hours are Monday-Friday, 10am-4pm.

Where are you located?

We are located in the ISS Media Center in 2001 MLB. You’ll see our desk as soon as you walk in.

What technologies do you support?

We offer support for a multitude of services on both Windows and Mac computing platforms. Some of our most popular services include Microsoft Office, iClicker, Canvas, Adobe Suite, and iMovie to name a few. A full list of the programs we support can be found here.

Where did the name BlueCorps come from?

BlueCorps was initially designed to resemble opportunities such as Teach For America or the  Peace Corps. It was for recent graduates to gain one or two years of work experience before moving on to a career or graduate school. BlueCorps eventually expanded to allow undergraduates to obtain positions as well.

What study spaces are available around campus?

You can check out study spaces on campus and all of their information.

I have question about a specific technology, where can I find information?

Specific questions can be emailed to us at bluecorps@umich.edu, or you can walk into our office. Additionally, the ISS Knowledge Base has information about all of the technology supported through ISS.

How do I schedule a workshop?

You can schedule workshops via email, phone, or by simply visiting the desk during our hours. We ask that workshop requests be made at least a week in advance of the day you plan to have us give the workshop.

Technology Specific FAQs

Adobe Suite

Q: Where can I learn about Adobe Suite?

A: We offer workshops for Photoshop, Illustrator and InDesign at your request. We ask that you notify us at least a week in advance to allow us to prepare it and cater specifically to your needs. You can also set up a consultation to talk about specific issues.

Canvas

Q: I need help with Canvas, where do I start?

A: You can find documentation for faculty and students in our Canvas Knowledge Base and on the Instructure webpage.

Q: How do I pin my current classes to my Canvas Dashboard?

A: Select “Courses” from the left-hand navigation on the Canvas home screen then select “All Courses” from the pop-up menu. From that page you can star the courses you would like to appear on your dashboard and un-star those you would like to hide.

iClicker

Q: Where do I buy an iClicker remote?

A:iClickers can be purchased from Computer Showcase in the basement of the Michigan Union. For hours and prices please see the Computer Showcase webpage.

Q: How do I register my iClicker?

A: On your professor’s Canvas site, there will be a tab labeled “iClicker Registration”. Click on that and enter your Remote ID that can be found on a sticker located on the back of your remote. When your remote has been registered, it is registered for all classes.

Q: How do I change the frequency of my iClicker remote?

A: To change the frequency, press and hold the power button until the light flashes green. Next, enter the two-letter frequency code. The frequency your remote is set to will flash each time you power on your remote. Instructions can also be found on the back of your remote.

Q: I am an instructor looking to use iClicker in my course, where should I start?

A: You can find documentation for faculty and students in our iClicker Knowledge Base.

Microsoft Office

Q: How can I learn about Microsoft Office?

A: We can provide different levels of help for Microsoft Office programs. If you are a beginner we offer workshops covering the basics or we can prepare workshops and documentation for more advanced users.

R/R Commander

Q: How do I get support for an R installation?

A: We have R installation office hours at the beginning of each semester but you can walk in for help anytime during our regular business hours or send us an email to schedule an appointment.

Video Projects

Q: What support do you offer for video software?

A: We offer in-person tutorials for iMovie and Final Cut Pro upon request. You can schedule an appointment here or via phone or email and we will be able to set something up.

Q: I'm an instructor, I want to do video essays with my class, who can help?

A: You can schedule a meeting with us to discuss the details of the video essays and the best way to proceed.

Wordpress

Q: I need assistance using Wordpress.

You can drop by the BlueCorps desk Monday-Friday 10am-4pm or schedule an appointment for in-person support.  There is also WordPress documentation located in our Websites and Blogs Knowledge Base.

Q: How do I upload audio to my Wordpress site?

A: If you do not want to pay to upgrade your Wordpress account, you must upload your audio to Google Drive or a site such as this, then embed a link to the location.