ALA 421 - Creating Inclusive Communities
Fall 2021, Section 001
Instruction Mode: Section 001 is  Online (see other Sections below)
Subject: Applied Liberal Arts (ALA)
Department: LSA UG: Curriculum Support
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With permission of instructor.
Class Misc Info:
Meets 08/30/21-10/15/21 (Drop/Add Deadline 09/13/21.).
Mandatory credit/no credit.
May be repeated for a maximum of 4 credit(s).
Primary Instructor:


Residence Staff at Michigan work with residents to build, develop, and nurture a supportive and stimulating multicultural community. This course is considered as a pre-employment course that is required for hiring residential student employees. This course will provide students the opportunity to gain facilitation skills to implement the community development model and facilitate interactions with their residents. Specifically, the class will be focusing on the following 5 facilitation skills:

  1. Listening
    1. Active Listening: Listening for accuracy and feeding back the content and feeling of the message.  “Let me see if I am hearing you correctly”
    2. Generative Listening: Listening for strengths, skills, qualities and values in a person that they may (or may not) recognize they have.
  2. Asking questions that produce discussion and reflection.  This includes:
    1. Collective Reflection: “Let’s talk about what we learned today, what are the aha’s, what are the take- aways.”
    2. Asking questions during discussion/conversations: “Who else has experiences like that who can comment on what was just said?”
    3. Summarizing: Stating concisely the main thoughts. “It sounds to me as if we have been talking about a few major themes…what are some of our themes?”
  3. Getting participants/residents to ask each other questions and follow up on ideas
  4. Encouraging sharing of experience and ideas:  This includes the facilitator being vulnerable and sharing their experiences as well.
  5. Noticing and Managing Dynamics: This includes noticing….
    1. Who’s talking? Who’s not talking? How do the identities of these patterns impact the group or interaction?
    2. What is not being said in the space? What does the body language look/feel like?
    3. What does the silence mean? Is it because participants/residents are reflecting? Uncomfortable? Are people feeling triggered?

Course Requirements:

Virtual synchronous attendance in assigned small groups are mandatory.

Intended Audience:

This course is intended for students who have been offered a position as a Residence Advisor, Diversity Peer Educator, or an approved alternate.

Class Format:

This is a minicourse and will be 2.5 hours per week for 7 weeks during the second half of the semester. This course will be taught synchronously online.


ALA 421 - Creating Inclusive Communities
Schedule Listing
001 (SEM)

Textbooks/Other Materials

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