Information Technology

Information Technology Training

Resources for Computer Support Personnel in the College

Meetings

  • LSA Windows Adminstrators (LWA)-(2nd and 4th Wednesday afternoons)
    The DSAs, SG-Windows, CSG and SEC-ITAM staff meet twice monthly to discuss issues related to the LSA Windows network. The Manager of the SG generally hosts this meeting. An e-mail group has been formed to maintain communications between DSAs, the CSG, and SG Windows Services. This e-mail group is lsa.win.admins@umich.edu. While questions posed to this group generally pertain to Windows, other questions about PC support can also be presented. Since the existence of this group is for the purpose of discussing the networking business of the college, membership in this e-mail group is available by request only. Requests can be sent to twrolsto @umich.edu. For more urgent questions requiring a response from the SG directly, e-mail should be sent to lsa.sst.win@umich.edu.
  • LSA Research Systems and Support (RSS) -(Third Wednesday of the Month)
    The Manager of RSS hosts this meeting on a regular basis for individuals who are providing research computing or Linux administration in the College. Questions about this meeting should be addressed to Karen Pachla, kpachla@Umich.edu.
  • LSAIT's college wide computer support meeting-(1st Wednesday morning of each month during the academic year). This meeting is held once a month for all computing support staff and/or interested individuals who assist computer users at the College of LSA. The manager of the CSG hosts this meeting which often features speakers that will be of broad interest to the computer support staff of the College. To be included in the invitation to this meeting, one needs to be on one of the OS-based email groups listed above or in the email group, lsa.it.people@Umich.edu which is a joinable group. Questions about this meeting should be sent to Greg Beyer, gbeyer@umich.edu.

Other ways to Communicate with your peers

The majority of the staff of LSAIT have College-provided cell phones that you can use to access them during business hours. These numbers are not published, however, to ensure that the average user goes through the appropriate triage prior to contacting an individual directly. You should confirm with your support colleagues how comfortable they are with using their cell phone as their primary means of contact. Email is also a primary way of contacting your peers across the College and throughout the University. There are a number of special interest groups (SIGs) that you might find useful in your day-to-day work. Check the University of Michigan Online Directory (UMOD), www.directory.umich.edu, for listings. Please remember that email is not necessarily the best way to relay difficult, awkward, or potentially sensitive information about either an end users situation or a computer concern. Please use email with appropriate discretion and courtesy.

LSAIT Staff and responsibilities

Additional information about LSAIT staff can be found at www.lsa.umich.edu/lsait.

Other UM Computer Groups