Information Technology

Information Technology Training

Computing Services Group (CSG)

The CSG provides front-line, direct end-user computing support for LSA units that have not hired their own computer support staff. CSG also provides some backup support to those departments with their own computer support staff. The day-to-day operations of the CSG include:

  • Help Desk staff record all incoming service requests addressed either to 936-3279 or to lsa-csg@umich.edu. The Help Desk answers general user questions regarding software usage and hardware/software configurations. They perform initial triage of service requests and either respond to the user or escalate the call to technicians via call tracking software. Help Desk staff can install software to end users through SMS and can do computer system administration tasks through remote control tools.
  • CSG Technicians provide advanced support to departments. They respond to logged service requests and resolve software and hardware issues for their supported departments. They also resolve IP assignments, troubleshoot file system and permissions problems, resolve problems with Windows' profiles, and identify/report systems issues to the appropriate group within LSAIT. They evaluate departmental equipment and make recommendations for upgrade or replacement, coordinating and participating in the annual Faculty and Staff Upgrade programs.
  • LSA Accounts provides the system administrator tasks of creating, removing and modifying user account privileges, monitors network security log files, assists users with password problems, assists departments with UMCE funding and access, assists with Active Directory and Outlook permissions issues, and monitors,sets and modifies user quotas on LSA servers.

The CSG emphasizes support for Windows and Macintosh environments. CSG technicians will support department computer support staff on an informal basis or, formally, as their backup during scheduled absences. CSG orders some parts for departments and will repair blue-tagged (University purchased) workgroup printers for departments supported by CSG.

College-wide, the CSG also organizes the "College-Wide Computer Support Meeting" held during the academic year on the 1st Wednesday of the month. Additional information about CSG services can be found at the LSAIT website:

  • Greg Beyer is the manager of CSG and can be contacted at gbeyer@umich.edu
  • Greg manages the PC-Helps contract for in-depth application support
  • Greg is also a member of the following groups or committees:
    • LSA HR Compensation Committee
    • Vista and Office Rollout Committee
    • Association of Computing Machinery
  • To contact the full staff of the CSG group, email csg-info@umich.edu
  • To contact the CSG help desk, use the email lsa-csg@umich.edu or call 936-3279
  • To contact LSA Accounts, use the email lsa-accounts@umich.edu

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