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Frequently Asked Questions

 

 

There are any number of reasons why your content may not be displaying on the live site. Most notably, the live servers which display the content have not been refreshed.

To refresh the live (delivery) servers, clear the delivery cache.

If you still do not see your new or changed content, try one of the following related solutions:

Additional Keywords

public-facing; can't see; showing up; 

 

People content items are the most unique type of content in the CMS. Because faculty and staff sometimes have multiple appointments, the relationships within the database are quite complex, and adding or modifying people content is restricted to people who have received people directory training.

Please make sure that you have followed all the steps for Creating New People Content.

Related Articles

Keywords

directory; graduate student; people list; 

Adding new pages (channels) to your website is generally the responsibility of your website administrator. If you do not have a web admin in your unit, the best course of action is to take Class 3: Expanding and Supporting Your Website.

If you are an advanced user, have taken Class 3, and still need assistance, please schedule time in an open lab or request another copy of documentation.


Key Words

channel; navigation; sitemap; subnav; top-level; url

People content items are the most unique type of content in the CMS. Because faculty and staff sometimes have multiple appointments, the relationships within the database are quite complex, and adding or modifying people content is restricted to people who have received people directory training.

Please make sure that you have followed all the steps for Creating New People Content.

Related Articles

Keywords

directory; graduate student; people list; 

Adding new pages (channels) to your website is generally the responsibility of your website administrator. If you do not have a web admin in your unit, the best course of action is to take Class 3: Expanding and Supporting Your Website.

If you are an advanced user, have taken Class 3, and still need assistance, please schedule time in an open lab or request another copy of documentation.


Key Words

channel; navigation; sitemap; subnav; top-level; url

Image modifications should be made prior to uploading any file to the CMS. See Image Sizes in the CMS for more information.

There are multiple ways to display images in the CMS (as a stand alone, inside articles, news, events and in people profiles). All of them involve the same process, which is to upload a "static" file (.jpg, .bmp, or .gif). 

The following Knowledgebase documentation outlines how to add different kinds of images to the CMS:

Uploading Static Files

Adding Videos and Slide Shows

Overview: Media Images (video tutorial)

Finding previously created or uploaded content on non-dynamic pages (those with region configurators) requires the use of the "find" button in the region configurator. Refer to the article "Finding Existing Content" for step by step instructions.

Adding previously created content to a dynamic page (news, events, people) requires the use of associations and classifications.

Keywords

region configurator; autonomy; search;find

Adding new pages (channels) to your website is generally the responsibility of your website administrator. If you do not have a web admin in your unit, the best course of action is to take Class 3: Expanding and Supporting Your Website.

If you are an advanced user, have taken Class 3, and still need assistance, please schedule time in an open lab or request another copy of documentation.


Key Words

channel; navigation; sitemap; subnav; top-level; url

At this time Chrome does not support the Java plug-in that makes it possible to work on many aspects of the CMS.

Currently, our favorite around the office is Firefox by Mozilla, but you should be able to edit the CMS with the latest versions of both Safari and Internet Explorer.

Related Articles

Computer Requirements for CMS

Additional KeyWords

browser, access, internet

There are a couple reasons for this issue to occur, the first being that the channel has not been published. You can only publish a newly created channel from the App Console, so first make sure the channel is showing as approved and published in the App Console.(Note - Channel creation and publishing should only be done by Site Administrators).

If the channel is published, but you are still getting an error, the next place to look is in ICE (editing site). It's possible the presentation template that you selected for the channel is unpublished. You must approve and publish the presentation template from the middle of the floatee menu box in ICE for your channel to operate correctly.

Finally, you cannot clear the Management cache on a newly created channel or you will get a 404 error message. You must go up one level and clear the Management cache from the channel above the newly created channel and then select "All Regions" (clears Delivery cache) from the bottom of the floatee menu box to push the change directly to your live site.

Related Solutions:

Clearing the Management Cache

Clearing the Delivery Cache

Publishing New Channels

 

At this time Chrome does not support the Java plug-in that makes it possible to work on many aspects of the CMS.

Currently, our favorite around the office is Firefox by Mozilla, but you should be able to edit the CMS with the latest versions of both Safari and Internet Explorer.

Related Articles

Computer Requirements for CMS

Additional KeyWords

browser, access, internet

There are any number of reasons why your content may not be displaying on the live site. Most notably, the live servers which display the content have not been refreshed.

To refresh the live (delivery) servers, clear the delivery cache.

If you still do not see your new or changed content, try one of the following related solutions:

Additional Keywords

public-facing; can't see; showing up;