Happy November! These updates cover news from LSA IT, as well as the broader Michigan IT community that's here to serve your IT needs. Feel free to forward to others who may be interested. Feedback and questions are always welcome.

LSA IT Faculty Advisory Committee finalized — The LSA IT Faculty Advisory Committee is designed to provide direct faculty input into shaping College-wide and University-wide IT direction. This year's committee is from a wide variety of disciplines and represents diverse perspectives on leveraging IT into the future. (Contact: David Sweetman)

Allison Alexy — Asian Languages and Cultures
Barbara Anderson — Sociology; Population Studies Center, ISR
Sara Aton — Molecular, Cellular, and Developmental Biology
Jowei Chen — Political Science and ISR
Lee Hartmann — Astronomy
Eric Hetland — Earth and Environmental Science
Gavin Larose — Mathematics
Shawn McKee — Physics
Damani Partridge — Anthropology and Department of Afroamerican and African Studies
Simone Sessolo — Sweetland Writing Center
Stephen Smith — Ecology and Evolutionary Biology
Stilian Stoev — Statistics
Eric Swanson — Philosophy and Linguistics

LSA IT Council finalized — The LSA IT Council is designed to provide LSA unit leadership input into shaping College-wide and University-wide IT direction. The council is a parallel to the faculty advisory committee and is also shaped by a variety of disciplines and perspectives. (Contact: David Sweetman)

Jennifer Barnett — Psychology
Cynthia D'Agostino McNabb — Applied Physics
Christopher C. Gale — Romance Languages and Literatures
Jocelyn Kwolek — CGIS
Jeffrey Wayne Craft — History of Art
Talisha Reviere-Winston — Linguistics
Diane C. Wyatt — History

OS X v10.11 El Capitan and Izzy Macs — Apple recently released OS X v10.11 El Capitan. Please consult with the LSA IT Service Desk if you are considering this update. We are in the process of validating compatibility of this new OS with the U-M computing environment and making updates where needed. More information will be announced as it becomes available. (Contact: lsait-service-desk@umich.edu)

GIS and Mapping Workshops — From November 9th–20th, LSA IT and the Clark Library will offer workshops on a variety of geographic information system (GIS) and mapping topics. Workshops include topics such as an introduction to Web GIS and basic mapping and spatial analysis (ArcGIS Online); gathering data in the field with mobile devices (Collector for ArcGIS); how to tell a story with your data (StoryMaps); image analysis and remote sensing; R-ArcGIS integration; and enterprise GIS best practices. Workshops are open to all members of the U-M community. Pre-registration is required. (Contact: Peter Knoop)

2nd Annual Michigan IT Symposium — November 23–24. All are welcome to attend the Michigan IT Symposium poster preview reception on Monday afternoon, November 23, 3:30–5:30pm in the Michigan Union. Members of the Michigan IT community are encouraged to register for the full-day event on Tue, Nov 24, also held at the Michigan Union. The opening keynote address will be delivered by U-M President Mark Schlissel. See the full schedule for complete details. There is no cost to attend. Breakfast and lunch will be provided on Tuesday. The event is sponsored by CIO Laura Patterson and hosted by the Michigan IT Steering group.

MIDAS data science funding — The Michigan Institute for Data Science (MIDAS) has announced the first competition for MIDAS Challenge Thrust awards, intended to stimulate research in key areas identified at the recent MIDAS inaugural symposium. Requests for Proposals are available for awards in Learning Analytics and Data Science for Transportation. Up to two projects will be funded at a level of approximately $1.25 million each in both of these Challenge Thrust areas.

WiFi Calling roll out — Cellular carriers have started to enable WiFi calling on select devices which routes calls and text messages over WiFi instead of using cellular data. Once devices are configured, they will automatically use WiFi calling where there is limited or no cellular signal. All major carriers have committed to implement a similar service by the end of the year. Learn about WiFi calling on Campus and to see which carriers, models, and software are required.

Blue Jeans Primetime and HIPAA Compliance — U-M has entered into an agreement for Blue Jeans Primetime, an add-on service designed for large-scale, interactive events. Now event hosts have access to moderator controls that allow them to mute participants, pin presenters, promote attendees, and record the event — all while streaming to thousands of viewers. Blue Jeans conferencing is also now HIPAA compliant. For more details see the Sensitive Data Guide and visit Blue Jeans Videoconferencing Services at U-M.

Moving your courses to Canvas? Want to know more? — For those interested in moving courses to Canvas for Winter Semester, LSA ISS is providing one-on-one support and offering introductory and advanced Canvas workshops. ITS also has useful information online at the Canvas at Michigan course. Faculty and Staff may also share information, ask questions, and receive announcements about tips, issues, and events. In order to view any of this site content, you must self-enroll in this course. Faculty are also able to utilize workshops at the CRLT. To request assistance from an LSA consultant email lsa-iss-LTC@umich.edu or call 734.615.0099.

Funding for Assistance with Canvas Migration — Funding is available for LSA faculty interested moving their course sites from CTools to Canvas. LSA will provide funds for a graduate or undergraduate student to work with a faculty member on their migration. (Contact: Monika Dressler)

BlueCorps Assistants available to help faculty and students with presentations — Need help adding video to course presentations or putting together a more interesting presentation? ISS BlueCorps provides assistance to LSA faculty and students creating more engaging course presentations and using PowerPoint, Google Presentations, or Prezi. (Contact: BlueCorps@umich.edu or 734.763.2985)

New and updated software available — Since the previous update, UmichITAM has released the following upgrades to the software catalog: Amos 23, Deep Freeze Enterprise 8.30.220.4890, IDL 8.5, Intel Composers 2015, Mathematica 10.2.0.0, MATLAB R2015b, and Stat/Transfer Updated License Codes. The following contracts have been renewed: Stat/Transfer Maintenance Renewal. Complete list of all titles. (Contact: UmichITAM-Help@umich.edu)

Upgrades to Campus WiFi — If you've been traveling across campus, you may have seen the Campus-wide WiFi upgrade team, as they are currently working in 16 buildings across the U-M Ann Arbor campus. Full Building upgrades are underway in Angell-Tisch, Haven Hall, Tappan Hall, and the Undergraduate Science Building and Mason hall is now complete. Site Survey and Network Design are scheduled/or in process at CC Little and the Modern Language Building. For more information on the Campuswide WiFi Upgrade Project (Contact: Marissa Green)

LSA IT Service Desk Scorecard — Monthly support ticket statistics are included below. (Contact: Lisa Callihan)

LSA IT Support Requests August 2015 September 2015 October 2015
Total Ticket Volume 2,064 2,527 1,848
Total Tickets Resolved 1,859 2,204 1,659
Tier 1 Resolution Rate 48% 51% 50%
Key Performance Indicators
Average ticket resolution time 23.5 hours 23 hours 19 hours
Tickets responded to within 4 hours 90% 92% 88%
Calls answered within 30 seconds 97% 96% 99%
Overall Customer Satisfaction 98% 98% 99%