These updates cover news from LSA IT, as well as the broader Michigan IT community that's here to serve you and your IT needs. Feel free to forward to others who may be interested. Feedback and questions are always welcome.

Annual IT satisfaction survey — LSA's IT Faculty Advisory Committee has finalized its second annual college-wide survey. This survey is designed to help us better understand faculty and staff experiences with IT both here in LSA and across the university. Please take five minutes to fill out this anonymous survey and let us know what is working well with IT for you — and what needs attention — in the areas of teaching, research, and administration. The survey will remain open until Friday, March 20. High-levels of participation will both better inform the committee and give its report more weight with LSA leadership. Thank you in advance for your participation. (Contact: lsa-it-faculty-advisory@umich.edu)

Two day MPI Parallel Programming workshop — ARC-TS will be hosting an XSEDE Parallel Programming with MPI workshop March 4th and 5th at 1180 Duderstadt Center. Registration is required and requires an XSEDE Portal username, but does not require an XSEDE allocation. This training is open to anyone who wishes to attend. (Contact: Brock Palen)

Upcoming data visualization workshops — The Library's visualization librarian, Justin Joque, has scheduled several data visualization workshops this term. The list of current data visualization workshops is available here. Interested individuals can register using this link as well. Additional workshops will likely be added in the near future. (Contact: Mark Champe)

Customer Experience Team — We are thrilled to announce two additional staff members to complete the new Customer Experience Team. Jennell Harper and Charles Swartz, both Desktop Support Specialist Intermediates will be joining LSA IT effective March 9, 2015. While cross-training continues, we are working to define guidelines and services provided by the LSA IT Service Desk in each location to ensure the best customer experience. (Contact: Lisa Callihan)

LSA IT Maintenance Weekend completed — This past weekend was one of the small handful of maintenance weekends LSA IT throughout the year. During this time, software updates, decommissioning physical and virtual servers, migrating virtual servers, and additional hardware maintenance was completed for BlueReview, file services, CMS, SharePoint, WordPress, licensing services, and more. Thank you for your patience during these planned outages and a special thank you to the technical staff who planned and implemented the maintenance. (Contact: Marissa Green)

OS X v10.10 Yosemite and Izzy Macs — LSA IT continues to recommend LSA Mac users NOT upgrade to 10.10 Yosemite. If you have any questions, please contact the LSA IT Service Desk. (Contact: lsait-service-desk@umich.edu)

Faculty Group Endorses Continued Deployment of Canvas LMS — During the fall 2014 semester, U-M began piloting a new Learning Management System (LMS) called Canvas. The Digital Innovation Advisory Group (DIAG) issued a report concluding there are no major barriers preventing U-M from adopting Canvas as its new LMS. An evaluation of pilot participants showed most faculty (75%) and students (58%) prefer using Canvas over CTools. DIAG identified some points of concern and concluded these could be adequately resolved before a full-scale rollout. U-M is currently running an expanded winter pilot. To learn more, visit LMS Pilot and see the recent article in the University Record. (Contact: 4HELP@umich.edu)

Auto-migration to the new Google Sheets — As announced in November, the auto-migration to the new Google Sheets is now under way. This process is expected to take several months. You can begin taking advantage of the new features in Sheets as soon as your older spreadsheets are migrated. Simple spreadsheets will migrate first. Spreadsheets utilizing Apps Script or other more complex features will migrate at a slower pace to ensure a more seamless transition. NOTE: You can tell what version your spreadsheet is by checking to see if there is a green checkmark at the bottom right corner of the document. A checkmark is only found on new Sheets. (Contact: 4HELP@umich.edu)

New and updated software available — Since the previous update, UmichITAM has released the following upgrades to titles in the software catalog: ATLAS.ti 7.5.4, Tecplot Academic Suite 2014, Camtasia Studio for Windows 8.4, and Camtasia for Mac 2.9.2. Additional client seats for KeyServer were purchased to accommodate continued growth of the UmichITAM service. Complete list of all titles. (Contact: Crystal Borgman)

New from M+GoogleThe new Google Drive will soon become the default experience for all users, the ability to revert to the old Drive UI is being removed — users will notice this change everywhere they access Drive. Google has announced changes to the protected sheets and ranges functionality in Sheets, which is intended to provide a deeper level of control when locking sections of content in a spreadsheet. (Contact: 4HELP@umich.edu)

M+Box — Please take a few minutes to read up on more of the latest M+Box Monthly Updates. (Contact: 4HELP@umich.edu)

Microsoft Office 365 now available — All U-M students, faculty, and staff are eligible for Microsoft's Office 365 at no cost to individuals. It includes Word, Excel, PowerPoint, and other popular Microsoft applications. Please note: OneDrive, the cloud storage space included with Office 365, is NOT approved to store sensitive university data. Office 365 is intended to be used on personally-owned devices. Microsoft Office applications are already included with university-owned computers. (Contact: 4HELP@umich.edu)

LSA IT Service Desk scorecard — Support requests to the Service Desk continue to be answered in a timely manner, while maintaining an average resolution time of less than 2 days for all tickets, and receiving a 100% overall satisfaction rating based on survey results. The following positive comments were included in the survey, "I'm very impressed with the LSA Service Center...I informed the technician that I had a class in 40 minutes and I wanted to fix this issue before then. He was very understanding and considerate of my needs." (Contact: Lisa Callihan)

LSA IT Support Requests January 2015 Results
Total Ticket Volume 2,252
Total Tickets Resolved 1,772
Average Time to Resolution by Priority  
Critical n/a
High 14 Hours
Moderate 45 Hours
Low 35 Hours
Key Performance Indicators  
Tickets responded to within 4 hours 86.12%
Calls answered within 30 seconds 94.70%
Overall Customer Satisfaction 100%