Below is this month's status report for significant projects which LSA IT is leading, as well as broader Michigan IT initiatives that may be of interest to you. Feel free to forward to others who may be interested. Feedback and questions are always welcome.

New Google Drive with unlimited storage coming to U-M — Google recently announced the release of Drive for Education, which will be available to all Google Apps for Education users at no charge and provide: unlimited storage (for Drive files, Mail, and Google+ photos); file uploads up to 5TB in size; and enhanced security and administrative controls. We have no solid timeline as of yet; more details in the coming months. See Announcing Drive for Education: The 21st century backpack for students for more information. (Contact: 4HELP@umich.edu)

Michigan IT Symposium, November 25 — You're Invited to the first ever Michigan IT Symposium. The event will include presentations by Provost Martha Pollack, CIO Laura Patterson, and over 100 IT professionals from across campus. The event will be held November 25, 8am-4pm at the U-M North Campus Research Complex (NCRC). Registration deadline is November 14. We hope you will join us for a great opportunity to learn and build greater connection with colleagues across the Michigan IT community. (Contact: Michigan IT Steering Group)

OS X v10.10 Yosemite and Izzy Macs — please do not upgrade at this time — Apple recently released OS 10.10 Yosemite as a free upgrade. However, please note: LSA IT is advising to NOT update to Yosemite at this time. We are in the process of validating compatibility of this new OS with the U-M computing environment and making updates where needed. More information will be announced as it becomes available. (Contact: lsait-service-desk@umich.edu)

GIS Workshops October 21-30 — LSA IT and the Clark Library are teaming up to offer nine GIS-themed workshops October 21-30. Most of these 90-minute sessions provide a basic introduction to GIS capabilities and software, while two deal with more advanced GIS analysis methods. Registration is required, but free. Sessions are open to all faculty, staff, and students. (Contact: Peter Knoop)

GIS Day is coming to U-M November 19GIS Day is an international event that salutes geospatial technology and its power to transform and better our lives. U-M is participating in GIS Day for the first time through a variety of activities, including presentations, a student poster competition with prizes, and an OpenStreetMap mapping party. These events are open to the entire campus community, as well as the general public, and will be held in the Clark Library unless otherwise noted. LSA IT is a co-sponsor of this event, and LSA students are strongly encouraged to participate in the student poster competition (submission deadline: November 5, 2014). More information can be found on the event website. (Contact: Peter Knoop)

Marissa Green named to University IIA Council — LSA IT's manager of infrastructure, Marissa Green, was recently named to the university Information and Infrastructure Assurance (IIA) governance council. This standing council provides guidance and strategic thinking on information technology policy, enterprise continuity, privacy, and security in support of the university's mission. Please contact Marissa if you have any thoughts or questions in this area (Contact: Marissa Green)

LSA IT Infrastructure Maintenance Successful — This past weekend was one of LSA IT's standard infrastructure maintenance windows for the year. During this time, many of the services we support were unavailable in order to provide us the opportunity for preventative maintenance and other tasks to keep the systems running healthy during the rest of the year. This included storage, Sharepoint, some LSA public websites, faculty, lab, and research websites, and other web applications. (Contact: Marissa Green)

SiteMaker transition update and surveySiteMaker is being retired and transitioned to alternative services. If you use SiteMaker, you need to take action to determine how to handle your existing sites. To help the SiteMaker Transition Team understand your needs and ensure a smooth and timely transition, please complete this short survey form before October 30. The Project Roadmap shows the transition timeline and the various options available to you. (Contact: 4HELP@umich.edu)

New and updated software available — Since last month's update, we've released the following upgrades to titles in the UmichITAM software catalog: Mathematica 10.0.1, Parallels 10, and Dragon NaturallySpeaking 13. Maintenance contracts were renewed for Intel Composer (Mac) and Stat/Transfer. Additionally, updated license codes for Stat/Transfer are available and IDL may be used off-campus. Complete list of all titles. (Contact: Crystal Borgman)

UmichITAM quarterly community meeting October 28th — If you purchase, manage, or install software, please join us for the next UmichITAM quarterly community meeting: Tuesday, October 28 from 10:00 a.m. to 11:30 a.m. in 2001 LSA. Discussion topics often touch on campus-wide issues, policies, and resources. This is a great opportunity to learn more about the UmichITAM software-sharing consortium and discuss software topics relevant to the campus community. (Contact: Crystal Borgman)

Next U-M Collaboration Forum November 19 — U-M's Collaboration Forum is a public discussion group where you can ask questions, exchange information, and showcase interesting uses of collaboration tools including M+Google, M+Box, and CTools. The next forum meeting is scheduled for 1 p.m. to 3 p.m., Wednesday, November 19. (Contact: 4HELP@umich.edu)

New from M+Google — There is now a feature in Google Hangouts that overrides the automatic speaker-driven switching in a video call. People using the Hangouts apps on Android and iOS will now be able to participate in multi-way video calls without a Google+ profile. To help clarify how sharing behaviors differ between MCommunity Groups and Shared Accounts, ITS has created Sharing Behaviors, which includes information on what users can expect. Users can now add custom themes to Google Forms. And Google has released a new publishing interface for Docs, Sheets, and Slides. (Contact: 4HELP@umich.edu)

M+Box — Check out the September M+Box Monthly Updates here. Also, take a moment to check out the Box Status Site for the most up-to-date information on any performance issues or service interruptions affecting Box applications. (Contact: 4HELP@umich.edu)

Free CrashPlan backup serviceCrashPlan is a desktop backup solution used to automatically back-up critical data stored on personal computers. The data can be restored in the event of accidental deletion, if the computer is lost or stolen, or if it's infected by a virus. The CrashPlan desktop backup solution is available, free of charge, to any LSA faculty and staff using university-owned systems. For more information, please contact the LSA IT Service Desk at 734.936.3279 or via email. (Contact: lsait-service-desk@umich.edu)

IT service request satisfaction ratings — Below is a summary of customer service interactions for LSA IT. Overall customer satisfaction is positive, even with another large increase in calls and slightly longer resulting wait times in September. We continue to emphasize timeliness of service and technician skill sets as areas of focus. (Contact: David Sweetman)

Measure Jun 14 Jul 14 Aug 14 Sep 14
Total support requests across all LSA IT 2,420 2,309 2,736 3,045
Satisfaction that the reported issue was resolved 94.0% 100.0% 97.3% 100.0%
Overall Customer Satisfaction 94.0% 95.8% 98.9% 99.0%
Calls to LSA Service Center 519 500 598 711
Calls answered within 30 seconds 93.0% 97.8% 82.8% 80.0%