Below is this month's status report for significant projects which LSA IT is leading or participating in, as well as reminders of services available via LSA IT. Feedback and questions are always welcome.
IT in LSA implementing cohesive service management - IT leadership from across LSA continue to work with ITS and AST on an early August implementation of ServiceLink, a tool for managing support and other requests. While this will enable greater continuity and collaboration in IT providing support across the College, there will be no change in the way you request IT support: you can continue to use the same phone numbers and email addresses as today. Behind the scenes, we are implementing a common service center of highly trained professionals who can best service your request. Information and training for IT staff will begin in July. For more information about the ServiceLink project, visit the project site or read the FAQ. (Contact: Erin Dietrich, Reid Paxton)
Annual Hard Drive Shredding - We are still accepting hard drives for the hard drive shredding program. Greg’s office is only half full, so there’s plenty of room for more. The deadline to deliver your drives is Thursday, June 27, 2013. Please deliver them to the LSA Help Desk (LSA 1112) in sealed boxes, clearly labeled with the number of drives and your contact information, and not weighing more than 40 lbs. The vendor will provide us with a certificate of destruction once the job is completed. This program is being paid for by LSA, and should be used to dispose of LSA property only (Contact: Greg Beyer).
Software Licensing for Commercial Research - Have you wondered how to discern what is and isn’t commercial research? Most university research, the University being a non-profit entity, can be considered non-commercial. We are able to acquire special discounts when purchasing software licenses for non-commercial academic use, but these licenses do not extend to commercial use. In these cases, be sure to budget for and acquire individual licenses of all software that has non-commercial use clauses in their license agreements. Click here for more information (Contact: Crystal Borgman).
IT Management of Biophysics, Chemistry, EEB, and MCDB - Vlad Miskevich has transitioned from managing Bio IT (EEB and MCDB IT support) to the role of a MiWorkspace desktop support manager, and Doug Cox from managing NuIT (Biophysics & Chemistry IT support) to providing Linux security expertise to the MiWorkspace project. Erin Dietrich, manager of LSA IT Advocacy and Research Support, has assumed interim management responsibility for those teams. At this time, contact Erin where you would have otherwise contacted Doug or Vlad. LSA IT and the respective departments are working together on a longer-term plan. Look for more updates next month (Contact: David Sweetman).
New and Updated Software Available – Since last month’s update, we’ve released the following upgrades to software titles in our portfolio: ATLAS.ti 7, STELLA 10.0.2, and Windows 8. Newcomers to the portfolio include Rosetta 3.4 and OriginPro Standalone/Non-Network license. Maintenance agreements for the following existing titles in the portfolio were renewed: Toast, Mathematica, and Autodesk Education Master Suite which includes AutoCAD and more. Click here for a complete list of all titles. Please contact firstname.lastname@example.org if you would like to take advantage of any of these software offerings. (Contact: Crystal Borgman).
IT Advocacy Pilot - We continue to roll-out the IT Advocacy role to additional units across LSA. We are now participating with 10 units across the College. Our original timeline for beginning Phase 2 of the pilot has shifted slightly. Invitations to departments to join Phase 2 of the pilot will be sent out during June. Phase 2 will continue through the Fall term. For up-to-date information on the assignments and participating units, click here (Contact: Erin Dietrich).
1PB of data storage - We are complete in our roll-out of high capacity storage to faculty. Up to two terabytes of secure, replicated data storage is being made available to each faculty member without cost to the faculty member or department. The faculty member or department can also purchase additional storage. If you need storage and have not yet requested it, simply complete this form. (Contact: Doug Cox, Marissa Green).
ITAM Move to Arbor Lakes - Forward progress is being made in growing LSA’s IT Asset Management (ITAM) software-sharing consortium into a shared service for campus. The team is physically moving to Arbor Lakes effective July 1st. The team will continue to provide the same services as today (Contact: Greg Beyer, Crystal Borgman).