Skip to Content

Outages & Exceptions

Software Support

Software support through PC Helps (734.936.3279, opt. 2) is available to LSA staff and faculty every day from 7:00am to 8:30pm. Premium charges are incurred by the college for weekend and holiday use of this service so please use it responsibly.

Holidays

We follow the university schedule and were or will be closed on the following days in 2017:

  • New Year's Day (observed), Monday, January 2, 2017
  • Memorial Day, Monday, May 29
  • Independence Day, Tuesday, July 4
  • Labor Day, Monday, September 4
  • Thanksgiving break, Thursday and Friday, November 23 and 24
  • Christmas Day, Monday, December 25
  • Season Days, December 26, 27, 28, and 29

If a holiday falls on a weekend, the appropriate adjacent business day is treated as the holiday.

Planned Maintenance

We reserve certain weekends for planned server maintenance. LSA file systems including home (H:) and shared department (S:) drives, server hosting and monitoring, web services, and many other college IT services may be unavailable from 12:00am Saturday through 1:00am Sunday on the following dates in 2017 are:

  • February 25–26
  • July 15–16
  • October 14–15

In addition, we reserve a nightly maintenance window between 11:00pm and 1:00am for maintenance that cannot wait until the next scheduled weekend. We usually give 3 days' notice before using those windows.

Contact Us

To contact us outside of normal business hours or during holidays, leave voice mail (734.936.3279, opt. 3) or email lsait@umich.edu for computer support services. We will reply as soon as possible after the resumption of normal business hours.