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i>clicker Student FAQs

LSA i>clicker Student Guide

If your instructor uses i>clicker in your class, you will be responsible for making sure you have a working remote. For details on acquiring a remote, and getting it working, please read the LSA i>clicker Student Guide. The document includes detailed instructions, troubleshooting information for each step of the process, and information about who to contact if you need help.

General

Where do I purchase an i>clicker remote?

i>clicker remotes are available for purchase at the Computer Showcase located in the Michigan Union.

Prices:
New i>clicker+ remote: $39.00
Used i>clicker: $29.00

Visit the Computer Showcase for more information.

Can I use my i>clicker remote in multiple classes?

Yes, there is no need to purchase one for each class.

How long do the batteries last?

New batteries supply approximately 200 hours of use. The original i>clicker remote uses 3 AAA batteries. The i>clicker+ remote use 2 AAA batteries. Low battery indicator lights will indicate that you need to replace the battery.  

My clicker is lost or stolen. Can you help me track it down?

No, we are not able to track down a lost or stolen remote.  Be sure to keep it in a safe place and do not loan it out for others to use.

Why do I see a red light when I turn my clicker on?

There are a couple of reasons for receiving a red light.

1. Make sure that you are set to the same frequency that your instructor is using. This is the most common cause of the red light indicator. There are instructions on the back of your remote.

2. Make sure the polling session has already started. You will not be able to vote until the polling session has started.

If none of these steps correct your issue, your i>clicker remote may be damaged.

 

Registration

How do I register my i>clicker for class?

You will need to register your i>clicker remote on Canvas by clicking on the i>Clicker Registration tool in your course navigation menu.  Enter the 8-character remote ID listed under the barcode on the back of your remote.  We recommend registering i>clicker using the Google Chrome browser, as it has proved to be the most reliable.  After registering, you will see a verification table.

Where do I find my i>clicker remote ID?

Your i>clicker remote ID is printed on a sticker located on the back of your remote. The ID is the 8-character code below the barcode. Newer i>clicker remotes have a secondary ID location in the battery compartment.  The remote ID will only contain letters A-F and numbers 0-9.

If I lost/broke my remote, can I register a new one?

Yes, you may register multiple remotes for any reason. i>clicker will link both remotes to your name so that you receive credit for votes you made with either remote.

I registered my remote on Canvas, why is my registration still not appearing in class?

Your instructor needs to synchronize his or her i>clicker gradebook to get the latest registration information. It may be that your instructor has not done this since you registered. Your in-class votes were recorded by i>clicker and, once you register your remote, these votes will be associated with you the next time your instructor syncs the roster within the i>clicker software.

I use my i>clicker remote for multiple classes. Do I need to register my remote for each class?

No, you only need to register in one location on Canvas. Once registered, your information will automatically apply to all of the classes in which you are enrolled and using i>clicker.

What do I do if I accidentally registered the wrong remote ID?

If you register a wrong remote ID, simply remove the incorrect entry from the Canvas i>Clicker Registration tool and register again with the correct information.  Let your instructor know that you had to update your registration because they will need to resync the roster in the i>clicker software for your newly registered remote to match with your name.  

I've already used my remote in class before registering it in Canvas. Will I still receive credit for my votes?

Yes, your votes still count. Your in-class votes were recorded by i>clicker and, once you register your remote, these votes will be associated with you the next time your instructor syncs the course gradebook or roster.